Call centers, ad agencies and below-the-line companies have unique and highly demanding requirements for Security, Availability and Confidentiality. They work on malleable, tight deadlines; they have a low tolerance for downtime and; often have more stringent requirements than our other clients in regulated industries.
We have years of experience supporting a variety of call center applications, each supporting hundreds of agents nationwide. But we don’t stop there; we have developed a bundle of services to help Marketing Services clients better serve their demanding customers and support a highly distributed workforce:
Citrix XenApp/XenDesktop Cloud Hosting
Citrix greatly simplifies application access, while simultaneously improving security, and can even support applications with conflicting dependencies, for example where one application requires a specific version of Java and another core application requires a different version of Java.
Backup As a Service
Based on the award-winning Dell AppAssure line (now called Rapid Recovery), we can provide Marketing Services clients with very short RPO/RTO SLAs as well as multi- and off-site backups for a comprehensive Disaster Recovery plan.
Security As a Service
After months of careful analyses, testing and due diligence, we settled on AlienVault’s comprehensive managed security offerings. Many Marketing Services clients have requirements from their customers to perform certain security testing and in general take a more proactive approach to security. We can help.
Email and Data Loss Prevention
As of December 2015, we hosted more than 20,000 email domains on a variety of Synacor Zimbra and Microsoft Exchange email systems. We also offer Barracuda anti-spam and data loss prevention services for our hosted email clients, which makes compliance with HIPAA, privacy and PCI requirements (at as regards outbound email) straightforward.
Don’t Take Our Word For It…
Words are cheap but our SOC 2 Type II audit covering Security, Availability and Confidentiality is not. We actually like someone looking over our shoulder to make sure we are doing the best job we can for clients.
To learn more or to schedule a consultation, call us at (207) 772-5678.