Chris Provencher on February 19, 2022

Office 365 Hacking: What you need to know!

What is a Compromised Email Account in Microsoft 365?

Access to Microsoft 365 mailboxes, data and other services, is controlled by using credentials, for example a user name and password or PIN. When someone other than the intended user steals those credentials, the stolen credentials are considered to be compromised. With them the attacker can sign in as the original user and perform illicit actions.

Using the stolen credentials, the attacker can access the user’s Microsoft 365 mailbox, SharePoint folders, or files in the user’s OneDrive. One action commonly seen is the attacker sending emails as the original user to recipients both inside and outside of the organization. When the attacker emails data to external recipients, this is called data exfiltration.

 

How to secure and restore email function to a suspected compromised Microsoft 365 account and mailbox.

Even after you’ve regained access to your account, the attacker may have added back-door entries that enable the attacker to resume control of the account.

You must do all the following steps to regain access to your account the sooner the better to make sure that the hijacker doesn’t resume control your account. These steps help you remove any back-door entries that the hijacker may have added to your account. After you do these steps, we recommend that you run a virus scan to make sure that your computer isn’t compromised.

Step 1 Reset the user’s password

Step 2 Remove suspicious email forwarding addresses

Step 3 Disable any suspicious inbox rules

Step 4 Unblock the user from sending mail

Step 5 Optional: Block the user account from signing-in

Step 6 Optional: Remove the suspected compromised account from all administrative role groups

Step 7 Optional: Additional precautionary steps

 

Secure Microsoft 365 like a cybersecurity pro

Your Microsoft 365 subscription comes with a powerful set of security capabilities that you can use to protect your data and your users. Use the Microsoft 365 security roadmap – Top priorities for the first 30 days, 90 days, and beyond to implement Microsoft recommended best practices for securing your Microsoft 365 tenant.

The number one thing you can do to help prevent this from happening is to enable 2FA on every O365 account for your organization.

If your interested in securing your O365 tenant reach out to speak with one of our experts to see how we can help!

Contact Us

Leveraging your business data to drive better business outcomes

Reliable Networks on May 1, 2025

Leveraging your business data to drive better business outcomes

Smaller firms may hear about AI and how data is driving the big corporations of the world, but they often don’t realize that they can do the same. The size and age of your business doesn’t have to be a limiting factor in whether you use data. Today’s blog is a quick look at data management for the small firm.

The first lesson is: don’t take your data for granted. The basic business model for some large IT companies is monetizing the data that they collect. While this may not be your goal, you probably collect a great deal of data about your customers, prospects, and operations. An MSP can help you make better use of that data. Here are just three examples:

Marketing

Data tells you who is interested, when they’re interested, and in what they are interested. Data can tell you where each individual prospect sits in the sales funnel, so your marketing messages reach them exactly where they are. It can also track the performance of your online marketing initiatives.

Forecasting and Sales

Customer Relationship Management applications exist because of the data that can now be collected. They monitor sales efforts, nurture leads, and work to improve customer engagement.

In-house and Operations

Data can track all manner of things in your production of goods or services, identifying where resources are being spent in each step of the process. Data can also be used in scheduling and pricing, although these tools can have human resource and customer relations implications that need to be carefully considered.

Planning and the Future

Technology is more than just something to run your business today. It can be a source of innovation for the future of the business, pushing it in new directions. You should be taking a proactive view of technology as a strategic tool for the long-term growth of the business. How can new technology help with in-house software development, infrastructure upgrades, digital transformation, and product innovation? Questions to ask in this context would be “can technology improve the delivery of products and services, or improve qualitatively the nature of the product or service itself?” As part of C-suite plans to stay competitive and thrive in the market, leadership needs to understand what new technologies are available for future innovation. However, that means you need technology support that is focussed on strategic planning; understanding new technologies that can move the business forward. For an SMB, Managed Service Provider can be the CIO/CTO that understands your business and helps plans for the future.

In summary, most SMBs are limited in how they can make use of technology in their strategic planning. As a result, this may compromise their capacity to remain competitive in the long-term. Consider using an MSP as a strategic partner in your long term planning.

8 Considerations Before Buying Used Technology

Chris Provencher on April 30, 2025

We use our devices every day, so they need to work well for our needs. A device that’s slow or broken is inconvenient and can affect productivity for day-to-day tasks. But buying a brand new phone or laptop isn’t always the best option. We’ll cover eight things you should consider before making the purchase of a used device. 

8 Things to Consider Before Buying Used Technology 

Tech that’s used can be a way to save cash. According to recent data, 70% of consumers bought or sold used technology in 2023. It’s a popular market that’s expected to grow to $2.7 trillion in 2025. 

However, you still have to exercise caution when buying any used device. Before purchasing used electronics, consider these eight things: 

1. Is the Device Still Supported?

Before actually buying used tech, check to see if it still gets updated. Older devices may not receive new software, which could make them less safe to use. Security updates protect your gadget against cyber attackers. 

When a device is no longer supported, it can’t get security patches in the latest updates. This leaves an opening for hackers to get in. To protect your information, you should always be able to update the device you’re using.  

If a device doesn’t get these updates, then it’s not something worth buying. Check the manufacturer’s website and see how long they support the device. This will let you know how long you can use it safely. Other brands could support their products longer than others do.

2. Device Age

The age of the device is very important. New devices generally work better and have long-lasting quality. If your device is a few years old, you may notice some performance issues. 

Check when your device originally hit the market. This will tell you how old it is. You can look into newer models of devices and see their capabilities, too. Decide if the device will still provide whatever you require in the way of functionality. 

3. Battery Health

Try to get a rough idea about the battery health. Certain vendors may provide that information for you. A healthy battery will allow you to use your device for long periods without having to charge it. 

If your battery health is low, it may be time for an upgrade. Check out how much the replacement of the battery will be. Then, add it to the system cost.

4. Any Apparent Damage?

Visible damage on the device could mean bad performance. Cracks and dents might indicate falls or rough handling. They could also signal severe internal problems within the gadget.

Water damage can also cause a number of problems. Look for discoloration or rust. If there’s noticeable damage to the device, it may not be worth it. Major defects can impact how the device works when you use it daily. 

5. Are All Accessories Available?

Ensure that you get everything that you might need with the gadget. Missing items could mean additional purchases later. Chargers and cables are important. Ensure that they are present with your purchase.

Extra things such as cases and headphones are always nice to have. Check whether they are included. If you have to purchase these items separately, it will add to the overall cost. 

6. What’s the Return Policy?

It is always important to know the details of the return policy. This way, you can take it back if something goes wrong. If anything happens to the device, a warranty can help with repair or replacement. Check these details before purchasing to be safe. 

7. What is the Cost?

Compare it with new and other used alternatives to make sure you’re getting the best deal. Sometimes buying a brand new device doesn’t cost much more. You may consider buying one as new instead if it’s not too far off. Research several sellers to make sure you’re not overpaying. 

8. Is It Possible to Try Before You Buy?

It’s always a good idea to try a device before you buy. This is especially true when buying on a peer marketplace. If at all possible, meet the seller and try out the device in person. It’s the best way to test before making a commitment. 

Not able to meet in person? Ask for a video. The seller can make a video demonstrating the device. This way, you can make sure you’re not wasting your time meeting them. To be safe, you can purchase a used device from a major retailer and test the device in the store. 

Buying Used Tech 

Buying used technology can be a little tricky, but if you think about these things, you’re likely to make a good choice. Remember to check key things like battery health, device support, and prices before you buy. While used tech can be cheaper than new, it’s not always a better deal. 

Make sure the device you choose will work well for your needs. It should also be secure to use and be functional for a long time. If you can find a used device that’s not too old at a comparable price to new ones, you may have a great deal on your hands. Contact us today for help finding a quality used device. 

—

Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

All About the New U.S. Cyber Trust Mark

Chris Provencher on April 25, 2025

The Cyber Trust Mark is a new smart device label created by the US government to prove that a device is safe. Internet of Things (IOT) devices have risen in popularity recently. Devices like smart thermostats and baby monitors make our lives easier, but also open us up to cyber threats. 

There were over 112 million IoT cyber attacks worldwide in 2022, and this number continues to grow. With an increase in AI-powered attacks, an 82% increase was expected in 2024. The United States created new standards to confirm a device is safe. 

As a result, you may see a shield with the “U.S. Cyber Trust Mark” when device shopping. Let’s take a look at what this means and how you can use this new feature next time you make a purchase. 

What is the Cyber Trust Mark?

Smart devices are everywhere nowadays, from our homes to offices. Yet, some such devices are still insecure, leaving openings for hackers to steal our info and spy on us. In 2023, TVs, smart plugs, and digital video recorders had the most IoT vulnerabilities and attacks. Many more types of devices may be dangerous without our knowledge. 

This problem is now being solved through the Cyber Trust Mark. It will tell you which device is safe without a doubt. Even if you’re not tech-savvy, you can purchase with confidence.  

How Does a Device Get the Cyber Trust Mark?

To get the U.S. Cyber Trust Mark, a device has to undergo tests to verify its security. These tests cover several points and examine things like:

First, the device should have strong passwords. Weak passwords are easily guessed by hackers. This is one of the most common ways cybercriminals hack into devices. Next, the device should keep your information safe. It should use appropriate methods to lock up your data for privacy and security. 

The device should also be regularly updated. These updates fix problems and keep the device safe from hackers. Devices with frequent updates are more secure than others. 

How Often are the Standards That Define the Cyber Trust Mark Updated?

The standards of the mark will change over time. New threats keep appearing, and the government will update the standards to cope with these. This way, the mark will always stand for good security.

Retesting of the devices might sometimes be necessary. This helps to ensure that they still meet the standards.

How Can Companies Get the Mark for Their Devices?

Companies have to apply to get the mark. They send their devices for testing, and if it passes, it gets the mark. The company can then put the mark on the box of the device.

This requires time and costs, but it’s worth it for businesses. It can help them sell more devices with an increase in consumer trust. 

When Will We See the Cyber Trust Mark?

It is new, but the mark will start showing up on devices soon. They want stores to start using it immediately, meaning the next time we go shopping, we may see it. Many types of smart devices may obtain the Cyber Trust Mark, including but not limited to the following:

  • Smart TVs
  • Smart speakers
  • Security cameras
  • Smart thermostats
  • Smart locks

How Does the Mark Help Consumers?

The Cyber Trust Mark makes shopping simpler. It doesn’t require any technical knowledge. All you have to do is look for the mark to confirm which device is safe. 

The mark also encourages companies to make safer devices. They want the mark, so they work harder at security.

What if a Device Doesn’t Have the Mark?

If a device doesn’t have the mark, that doesn’t mean it’s not safe. In this case, you should look into its safety features. You may also ask the store or check online for more information.

Wherever possible, it’s best to choose devices that carry the mark. This way, you can be sure they have passed important safety tests.

What to Do If You Already Have Smart Devices?

If you already have smart devices, don’t worry. You can still take steps to make them safer, even without the trust mark. 

Here are some tips:

  • Change default passwords 
  • Keep the software updated 
  • Turn off features you don’t use 
  • Use a strong Wi-Fi password

Follow these steps to help protect your devices and your info.

What’s Next for Smart Device Safety?

The Cyber Trust Mark is a big step for device safety, but it’s just the beginning. We’ll see more changes in the future. These may include:

  • Stricter standards for the mark
  • More types of devices getting the mark
  • Better ways to test device safety

The goal is to make all our smart devices safer to protect our info and our privacy. For now, the mark will only apply within the U.S., but other countries may create something similar in the future. 

Stay Safe and Smart

The Cyber Trust Mark helps us in making informed choices; it’s an easy way to know what devices are safe. When you shop, look for the mark. It’s your sign of a trustworthy device.

Keep in mind that device safety is constantly changing. Keep yourself informed about new threats and safety tips. 

If you have any questions about device safety, don’t be afraid to ask. Contact us today for help making your smart home safe and secure.

—

Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

Roadmaps for Data Security and for Strategic Planning

Reliable Networks on April 24, 2025

Roadmaps for Data Security and for Strategic Planning

It is time you were encouraged to stop looking at the technology you use to run your business as just some reliable piece of invisible infrastructure that hums along in the background.

Instead, business owners should look at technology from a strategic perspective. What can technology do to support business in the future? How can new technology help your present business evolve and adapt to new market demands and customer expectations? For instance, AI is a new technology that may create serious disruption in many industries. Failure to think into the future could put a business at a disadvantage. Unfortunately, most small businesses face two challenges that make it difficult to incorporate new technology into their strategic plans.

  1. In-house staff focus more on maintaining existing technology – For many SMBs, in-house IT staff resources are limited. As a result, much of their time and attention must be focused on putting out fires and handling emergencies. Beyond that, day-to-day maintenance and support of your IT infrastructure is probably stretching them past the breaking point.

  2. Leadership expertise in SMBs is concentrated entirely on running the business and growing revenues. Very simply, SMB leadership’s skills are in their specific industry. Management needs to be focused on the product or service and driving revenues. The issues get back to “core competencies.” A business that gets distracted from its core competencies may damage its focus on quality and meeting customer expectations.

Because of these two challenges, SMBs tend to not integrate technology into long-term strategic planning. They simply don’t have the luxury of devoting resources to IT planning. There is a solution, however. An MSP has the depth and breadth of resources that you could never hope to build and manage internally. To do so would drain management focus and be financially unsupportable.

What can an MSP bring to a small business? Here are six areas where an MSP can help a small business act strategically and integrate technology into long-term growth plans.

Building a Technology Roadmap

At the heart of a technology roadmap is this question: “Can technology improve the delivery of products and services or improve qualitatively the nature of the product or service itself?” A technology roadmap works to develop a complete, concrete answer to this question. It is a long-term planning document that defines how and what technology should be incorporated into the growth of the business. Individual parts of a roadmap will address specific aspects of the company’s technology such as software development, infrastructure upgrades, digital transformation, and product innovation. A technology roadmap that includes product innovation is especially important. The roadmap may also include research and development initiatives.

Creating a Security Roadmap

A security roadmap is the result of a risk management analysis. By analyzing the vulnerabilities in your IT infrastructure, including cyber security threats, an MSP can create a security roadmap that identifies all the actions that need to be taken to fortify your IT infrastructure as much as possible. Like a technology roadmap, it is a specific plan for ensuring that your data, network hardware and software remains safe from cybercriminals. Data is critical to your business. It is proprietary and it is also very vulnerable to theft. A data breach can be a real threat to the viability of your business. The legal and reputational consequences can take down a small business. A security roadmap can include:

  • Determining what regulations govern your data (HIPAA, GDPR, FERPA, etc.)
  • Developing access protocols
  • Training employees about human vulnerabilities to cybercrimes, such a phishing
  • Creating effective backup procedures, which are a particularly important defense against ransomware attacks

Top 10 Security Tips for Mobile App Users

Chris Provencher on April 20, 2025

Mobile applications have become an integral part of our lives. We use them to browse the internet, network, communicate, and much more. But they open us up to risks caused by fraudsters who may steal information or damage our phones. 

According to 2024 data from Asee, over 75% of published apps have at least one security vulnerability. This means that 3 out of every 4 your favorite apps could be risky to use. It’s important to be cautious while downloading and maintaining apps. Here are ten simple tips that can help keep your mobile apps secure.

Why Is Mobile App Security Important? 

Not only do 75% of apps risk our security, but business apps are three times more likely to leak log-in information. These risks also include even the most popular apps. Those with over 5 million downloads still have at least one security flaw. 

Using mobile apps is not always safe. There are many ways for hackers and criminals to steal your data. This can happen because of your internet connection, app permissions, and more. Next, we’ll cover ten essential security tips to keep your data safe when using mobile apps. 

Top 10 Security Tips for Mobile App Users 

Mobile apps can be dangerous, but there are ways to reduce these risks. If you’re careful about where you download apps, the permissions you allow, the internet connection you use, and more, you can keep your data as safe as possible. Here are the top ten security tips for mobile app users: 

1. Only download from official stores

The first step of mobile app security is choosing safe apps. Some apps are not secure, even when they look legit. It’s important to be aware of the source before you click download. Always download your apps from the App Store or Google Play. 

These stores check apps to make sure they’re safe. Don’t download from random websites. They might have fake apps that can hurt your phone.

2. Check app ratings and reviews

Before you download an app, see what other people are saying about it. If lots of people like it and say it’s safe, it is probably fine. But if people are saying it has problems, perhaps you don’t want to install it.

3. Read app permissions

When you find an app you want to download, stop and do research first. If you download a fake app by mistake, your device may be attacked. It can open you up to malware, ransomware, and more threats. 

Apps frequently request permission to access certain parts of your phone. Maybe they want to know your location or use your camera. Consider whether they really need that information. If an app requests access to too much, do not install it.

4. Update your phone’s operating system

Keep the software on your phone up to date. New updates frequently patch security vulnerabilities. This makes it more difficult for the bad guys to hack into your phone.

5. Use strong passwords

We use apps for many day-to-day tasks like sending emails, storing files, and sharing on social media. If an app is hacked, your personal information can be stolen. 

Passwords protect your apps. Make sure your password is difficult to guess. Use letters, numbers, and symbols. Do not use the same password for all apps. That way, if a person guesses one password, he or she cannot access all your apps.

6. Enable two-factor authentication

Two-factor authentication means an additional step in order to log in. It can send a code to your phone or email. This will make it way harder for bad people to get into your accounts.

7. Beware of public Wi-Fi

Public Wi-Fi is never a safe space. There may be bad guys watching what you do online. Never use public Wi-Fi on important apps. Wait until you’re on a safe network, like the apps for banking.

8. Log out of apps not in use

Log out of apps whenever you’re done using them. This is even more important when the apps hold personal information, such as banking or email apps. In case someone steals your phone, it’s much harder for them to access your apps.

9. Update your apps 

Developers of applications usually fix security issues in updates. Keep updating your apps whenever newer versions get released. It will help in safeguarding your information.

10. Use security features 

Lots of apps have additional security features. These may include fingerprint locks or face recognition. Switch these on if you can, as they can help stop other people using your apps. Even with these security tips, it’s important to take other measures to protect your data. Be sure to follow our tips on safe downloads and data protection in addition. 

Stay Safe While Using Mobile Apps 

It’s not hard to stay safe with mobile apps. Just be careful and think before you act. Only download apps you trust. Keep your phone and apps updated. Use strong passwords and extra security when you can.

Remember, safety is in your hands. Don’t hesitate to ask for help with app security. For more mobile app security tips, feel free to contact us today.

—

Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

An MSP can help you prepare your business for tomorrow’s market

Reliable Networks on April 17, 2025

An MSP can help you prepare your business for tomorrow’s market

Many small businesses tend to view an MSP as the local fire truck. Available when an emergency happens, they rush in, put out whatever tech fires broke out, and then leave. This is also known as the “break-fix” approach to technical support. However, an MSP can bring many types of value to a small business. In particular, an MSP can function as a strategic partner for a small business. Technology needs to be part of your long-term strategic planning. MSPs have the ability to devote energy to understanding emerging trends that can help your organization develop a “technology roadmap.” This is a long-term strategy document that outlines how and what technology should be used going forward. The roadmap takes a proactive view of technology as a strategic tool for the long-term growth of the business. Individual parts of a technology road map will address specific aspects of the company’s “technology” such as software development, infrastructure upgrades, digital transformation, and product innovation. A technology roadmap that includes product innovation is especially important. Questions to ask in this context would be “can technology improve the delivery of products and services, or improve qualitatively the nature of the product or service itself?” The roadmap may also include research and development initiatives. As part of C-suite plans to stay competitive and thrive in the market, leadership needs to understand what new technologies are available for future innovation.

Here are just a few examples of how an MSP’s specialized staff with expertise can help.

Software Development – Strategic IT should be evaluating the present software applications and addressing improvements and re-designs that will address potential customer demands.

Infrastructure Upgrades as the Business Grows – There are many examples, but a simple one is redundancy. As a business grows, it becomes increasingly important to address redundancy. The larger the business, the more complex the infrastructure becomes. It is important that businesses look throughout the infrastructure and identify the single points of failure that need to be addressed and developing real-time work arounds and disaster recovery plans is an increasingly complex task that requires significant resources and attention.

Digital Transformation – Digital transformation refers to taking tasks and using digital tools to improve efficiency and response. This can mean anything from moving from in-house servers to the cloud, using SaaS, creating online portals for sales and marketing, to just about anything you can imagine. A new example is the use of AI, especially machine learning which can be used to develop more effective inventory planning and offer more precise marketing responses to individual prospects.

Security Roadmaps – A security roadmap is similar to a technology roadmap, but with a very tight focus. Ensuring your data remains safe from cybercriminals, internal error, and software or hardware breakdowns is the goal of a security roadmap. Your data is critical to your business. It is proprietary and it is also very vulnerable to theft. A data breach can be a real threat to the viability of your business. The legal and reputational consequences can take down a small business. A security roadmap can include:

  • Determining what regulations govern your data (HIPAA, GDPR, FERPA, etc.)
  • Developing access protocols
  • Training employees about human vulnerabilities to cybercrimes, such a phishing
  • Creating effective backup procedures, which are particularly important defense against ransomware attacks

Data Management: Everyone knows that data is valuable. The basic business model of some of the largest IT companies hinges partly on the value of data for advertising. But for even the smallest business, significant amounts of data can now be collected. An MSP can help an SMB use that data to tighten inventory, for example. Three ways data helps your business succeed.

Marketing – Data tells you who is interested, when they’re interested, and in what they are interested. Data can tell you where each individual prospect sits in the sales funnel, so your marketing messages reach them exactly where they are. It can also track the performance of your online marketing initiatives.

Forecasting and Sales – Customer Relationship Management applications exist because of the data that can now be collected. They monitor sales efforts, nurture leads, and work to improve customer engagement.

In-house and Operations – Data can track all manner of things in your production of goods or services, identifying where resources are being spent in each step of the process. Data can also be used in scheduling and pricing, although these tools can have human resource and customer relations implications that need to be carefully considered.

In short, there are a lot of areas where technology can be used to not only run your business today but can propel your business forward. Technology that is viewed strategically, not just as a tool to get things done today, can drive revenues and help a SMB remain competitive as the market changes. An MSP has the deep experience and resources to understand your business and contribute to your strategic planning at the C-suite level without requiring the resources necessary to build it up from within.

Is It Time for a Device Upgrade? Check for These 7 Signs

Chris Provencher on April 15, 2025

Technology is fast, and in no time, our gadgets get outdated. According to data from Statista, consumers replace their devices about every 2-3 years. Still, it can be tricky to determine when an upgrade is needed. 

Upgrading your device isn’t just about having the latest gadget. An up-to-date device is safer and more efficient. This article will help you in spotting the signs that your gadget needs replacement. We will talk about seven signs that it is time to get a new one.

7 Signs It’s Time for a Device Upgrade 

It can be hard to tell when you need a new device, especially if you feel the current one is working fine. There are a few ways to tell your device is outdated, from slow loading times to lack of storage. Here are 7 signs it’s time for a device upgrade: 

1. Is Your Device Slow and Laggy?

Slow performance is a major indicator. If your device takes an eternity to boot up, that might be a sign to get an upgrade. Apps that take too long to open can be really frustrating. Slow internet access could mean your gadget is getting older. 

Most of us use our phones, computers, and tablets for day-to-day activities. A slow device makes texting, sending emails, managing calendars, and doing work more difficult. If you can save time in your day with work and personal tasks, the cost of an upgrade may be worth it. 

2. Frequent Freezing and Crashing

Does your device freeze often? Crashes are another bad sign. If you see the spinning wheel a lot, your device might be struggling. These issues mean your device can’t keep up with today’s demands.

Freezing and crashing can impact your productivity. Imagine working on a document on your computer and losing everything when it crashes, or taking 20 minutes to type a simple email. This is why it’s important to have an up-to-date device. 

3. How’s Your Battery Life?

Battery problems are a clear upgrade sign. If your device dies quickly, it’s a red flag. Needing to charge multiple times a day is not normal. A healthy device should last most of the day on one charge.

Check to see if your battery is swollen. This is a safety hazard and should be dealt with immediately. If your device often overheats, the battery may be malfunctioning. These are some pretty serious issues that, in most cases, mean it’s time for a new device.

4. Is Your Storage Always Full?

Running out of space all the time? That’s a good indication that an upgrade is due. It is frustrating when you can’t install new apps. Constantly deleting photos and files is a pain. More storage is one great reason to upgrade.

5. Are You Missing Out on New Features?

New devices boast cool new features. If your device can’t get the latest updates, you’re missing out. Newer models often boast better cameras and screens. They also have faster processors and more memory.

Age plays a huge factor in device performance. Most smartphones last around 2-3 years, and laptops, perhaps 3-5 years. If your device is older than this, then it might be time for an upgrade. Older devices struggle with new software and apps.

6. Are Repairs Costing Too Much?

Repairing old devices can be costly. If the repair costs are high, upgrading may be wiser. Sometimes, the repair costs are almost equal to a new device. In such cases, it is often better to buy a new one.

Since older devices usually go for less on the market, repair costs can add up quickly. For example, if you break the screen on your iPhone X, it can cost more than $300 to repair it. An iPhone X can be purchased for around $175. These repair costs are more than the value of the actual device.

If you’ve had it for a while, you may have paid closer to $1,000 at the time of release. When you combine what you spent on your current device with any repair costs, you’ll notice it’s much better to upgrade. 

7. Does Your Device Support the Latest Software?

Older devices often can’t run new software. This may be a security risk and also means you miss new features. Consider upgrading if your device can’t update to the latest OS.

Old software has security holes in it. Your data can easily be compromised by this kind of threat. Most hackers usually attack those gadgets operating on older, obsolete systems. This is why it’s important to keep your devices updated. 

If you keep an old device around, your data becomes vulnerable. You won’t be protected by the latest security patches. A new device running on the latest update is the safest option.

 

Ready for a Fresh Start?

If you have been noticing these signs, then that is probably the time for an upgrade. The new device will make your digital life easier, more fun, and a bit safer. Think about your needs and budget in choosing a new device.

Don’t wrestle with an older, slower device; upgrade to one that will serve you much better. Your increased security and productivity will thank you in the future. If you need help choosing a new device, contact us today.

—

Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

MSPs can focus on issues you don’t have time for

Reliable Networks on April 10, 2025

MSPs can focus on issues you don’t have time for

Every business relies on technology to function. From simple things like email, VoIP, and the internet, all the way to predictive analytics for inventory and sales, digital technology is at the root of every business. Unfortunately, no matter how much small- to medium-sized businesses may rely on their IT infrastructure to operate, they often try to “get by” with their in-house IT staff to keep things running. In this blog, we will discuss the value a Managed Service Provider brings to an SMB: a value that cannot be replicated in-house.

First, it is important for a business owner to realize that an IT infrastructure is not a static entity. Nothing is “plug-and-play” in today’s business environment. There is no “build it and forget it.” Because everyone relies on technology that must be running 24/7, businesses need to be proactively monitoring the performance and availability of critical infrastructure, such as servers and networks. There are just so many things a business has to worry about. Cyber criminals are always coming up with new threats, so anti-virus software isn’t enough. Consequently, active endpoint monitoring needs to be happening around the clock.

So, why is an SMB limited in its ability to meet all of its technology needs in-house? One reason is management focus. Business owners need to focus on core competencies. They need to focus on running the business and producing revenue-driving goods or services in their area of expertise. Diverting focus to managing an IT team in-house may not be an ideal use of their time. It may also not be an ideal use of their skills. Additionally, resources are limited, and an SMB loses the advantages of economies of scale when it tries to do everything in-house. In a smaller operation, IT staff often need to focus on day-to-day functions, including putting out fires. This limits their time to think strategically and determine ways that technology can innovate and keep the business competitive in the longer run.

So what can an MSP offer that the in-house IT staff cannot?

A Managed Service Provider is staffed by IT practitioners whose sole focus is technology. Many focus only on specific industries. This means that your MSP organization is composed of individuals who have specialized experience and training in one specific area of technology such as cyber security, cloud computing or network infrastructure. MSPs also have the resources to invest in continuous training and professional development. That means keeping up with the latest developments in technology and emerging trends. If focused on one industry, they analyze competitive changes in that industry and how technology can provide strategic advantages for their clients. MSPs also can set aside time for attending conferences, webinars, and networking events to share knowledge and stay ahead in their field. They are also more likely to have the resources to provide their consultants with access to professional publications and newsletters.

Why is this so important? First, analyzing present problems and performing routine maintenance tasks isn’t necessarily “routine.” New threats and changes can create disruption in existing configurations. (Anyone who has downloaded a new software upgrade is aware of that!) Secondly, in-house tech staff, except for those in the largest organizations, are more task focused than strategic. This isn’t due to a lack of awareness of the value of planning and development. It is primarily a resource problem that is inherent to SMBs. Unfortunately, the result is that in-house staff may not be able to contribute at a strategic level, thus limiting the ability of the organization’s leadership to incorporate new technology into long term plans.

How Much Device Storage You Need: A Comprehensive Guide

Chris Provencher on April 10, 2025

Device storage decides how many applications, photos, and files you can retain on your device. When you run out of storage, it can affect your productivity and device performance. But finding the right storage amount isn’t always easy. 

We can underestimate what we need or get too much storage. This guide will help you figure out how much storage is actually needed. 

What is Device Storage?

Device storage refers to space on the phone, tablet, or computer. The device storage stores all your data such as apps, photos, videos, and documents. When you fill up your storage space, you can no longer save videos and documents. In that case, you would need to pay for additional storage or get a new device. 

There are two major types of storage:

  • Internal Storage: This is a built-in device. It can’t be removed, and is usually faster compared to external storage.
  • External Storage: This includes SD cards and USB drives, which can be added or removed. They give you more space but may be slower.

Different devices come with various storage options. Let’s look at some common ones:

  • Smartphones: Most smartphones start at 64GB. High-end models can have up to 1TB. iPhones don’t have SD card slots. Many Android phones do.
  • Tablets: Tablets typically range from 32GB to 256GB. Some have slots for memory cards if you need more space.
  • Laptops: Laptops tend to contain 128GB to 1TB of storage. You can generally upgrade that later.
  • Desktops: Desktop computers can have really large storage. 1TB to 4TB is common. You can easily add more if needed.

How Much Storage Do You Really Need?

It can be difficult to know how much storage you really need. Many people get too much or too little storage. Your storage needs depend on how you use your device. Let’s look at some common user types:

Basic users

If you mostly browse the web and use simple apps, 64GB might do the job. This is enough for: 

  • Email
  • Social media 
  • Light photo taking 

Average users

For people who take lots of photos and use many apps, 128GB to 256GB works best. This covers:

  • Many apps
  • Photo libraries
  • Some video storage

Power users

If you work with large files or store lots of media, you need 512GB or more. This is for:

  • Video editing
  • Large game libraries
  • Huge photo collections

Professional users

Some jobs need even more space. 1TB or more is common for:

  • 4K video production
  • Large datasets
  • Professional photo editing

How Can You Manage Device Storage Better?  

You can optimize your storage to avoid running out of space. Here are some tips; 

  • Use cloud storage: Services like Google Drive or iCloud can store your files online and save device space. 65.2% of people use cloud storage as their primary storage. 
  • Delete unused apps: Remove apps you don’t use. They take up space and might slow down your device.
  • Clear cache regularly: Many apps store temporary files. Clearing these can free up space.
  • Use streaming services: Stream music and videos rather than download them. That saves a lot of space.

What Takes Up the Most Storage?

Some things use more storage than others. Here are the biggest storage users:

  • Videos: Videos are space hungry. A 1-hour 4K video can take up 7GB or more.
  • Photos: Photos take less space compared to videos. However, they accumulate rather fast. 1000 high-quality photos may take up 5GB.
  • Games: Modern games are huge. Some can be over 100GB each.
  • Apps: Most apps are small. But some, like editing tools, can be very large.

What to Do If You Run Out of Storage?

If you run out of space, you can add more storage by using SD cards or an external drive. This is a great option instead of buying a new device. If possible, change your device for one with higher storage. An upgrade will give you more space internally. 

You can also put more files in the cloud with cloud storage solutions. Some popular options are Google Drive and Dropbox. This frees up more space on your device. 

How to Choose the Right Storage for Your Next Device

When buying a new device, keep in mind how many photos and videos you take, how many apps or games you download, and whether you work with big files. Choose a device that will have enough storage for your needs. It’s better to have too much than too little.

Now you are aware of much more about device storage. You can make a better choice for your next device. Your needs may change over time, so it’s usually wise to get more storage than you think you need.

Do you still have questions about device storage? Contact us for personalized advice. We are here to help you find the right device with just the right amount of storage.

—

Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

Spotting the Difference Between Malware and Ransomware

Chris Provencher on April 5, 2025

Malware and ransomware are two types of bad software. They can damage your computer or steal your data. Downloading this harmful software comes with serious consequences. In 2024, there were more than 60 million new strains of malware found on the internet. 

This is why it’s critical to understand the difference between them. This article will help you understand both types of threats.

What is Malware?

Malware is a general term that means “malicious software.” It includes many types of harmful programs. Depending on the type, malware can do different bad things to your computer. These are the four main types of malware: 

  • Viruses: These spread from one computer to another.
  • Worms: They can copy themselves without your help.
  • Trojans: They trick you into thinking they’re good programs.
  • Spyware: This type watches what you do on your computer.

Malware can cause a lot of problems. If you get malware on your device, it can: 

  • Slow down your computer
  • Delete your files
  • Steal your personal info
  • Use your computer to attack others

What is Ransomware?

Ransomware is a type of malware. It locks your files or your entire computer, then it demands money to unlock them. It is a form of digital kidnapping of your data.

Ransomware goes by a pretty basic pattern:

  1. It infects your computer, normally through an e-mail or download.
  2. It encrypts your files. This means it locks them with a secret code.
  3. It displays a message. The message requests money to decrypt your files.
  4. You may be provided with a key to unlock the files if you pay. In other cases, the attackers abscond with your money.

As of 2024, the average ransom was $2.73 million. This is almost a $1 million increase from the previous year according to Sophos. There are primarily two types of ransomware:

  1. Locker ransomware: This locks the whole computer.
  2. Crypto ransomware: This only encrypts your files.

How are Malware and Ransomware Different?

The main difference between malware and ransomware is their goal. Malware wants to cause damage or steal info. Ransomware wants to get money from you directly.

While malware wants to take your data, ransomware will lock your files and demand payment to unlock them. Their methods are also different. Malware works in secret and you may not know it’s there. Ransomware makes its presence known so the attackers can ask you for money. 

How Does It Get onto Your Computer?

Malware and ransomware can end up on your computer in many of the same ways. 

These include: 

  • Through email attachments 
  • Via phony websites 
  • Via a USB drive with an infection 
  • From using outdated software 

These are the most common methods, but new techniques are on the rise. Fileless malware was expected to grow 65% in 2024, and AI-assisted malware may make up 20% of strains in 2025. If you get infected by malware or ransomware, it’s important to act quickly. You should know these signs of infection to protect yourself. 

For malware:

  • Your computer is slow
  • Strange pop-ups appear
  • Programs crash often

For ransomware:

  • You can’t open your files
  • You see a ransom note on your screen
  • Your desktop background changes to a warning

How Can You Protect Yourself?

You can take steps to stay safe from both malware and ransomware. First, here are some general safety tips for malware and ransomware: 

  • Keep your software up to date
  • Use strong passwords
  • Don’t click on strange links or attachments
  • Backup your files regularly

For malware specifically, you can protect yourself by using anti-virus programs and being selective with what you download. To stay safe from ransomware, take offline backups of your files and use ransomware-specific protection tools.

What to Do If You’re Attacked

If you suspect that you have malware or ransomware, take action right away. 

For Malware: 

  1. Go offline
  2. Run full anti-virus
  3. Delete infected files
  4. Change all your passwords

For Ransomware: 

  1. Go offline
  2. Don’t pay the ransom (it may not work) 
  3. Report the attack to the police
  4. Restore your files from a backup

Why It Pays to Know the Difference

Knowing the difference between malware and ransomware can help with better protection. This will help you respond in the best way when attacked. The more you know what you are against, the better your chance at taking the right steps to keep yourself safe. If you are under attack, knowing what type of threat it is helps you take quicker action. You can take proper steps towards rectifying the problem and keeping your data safe.

Stay Safe in the Digital World

The digital world can be hazardous. But you can keep safe if you’re careful. Keep in mind the differences between malware and ransomware, and practice good safety habits daily. 

And, if you are in need of help to keep yourself safe on the internet, never hesitate to ask for assistance. For further information on protecting your digital life, contact us. We want to help keep you secure in the face of all types of cyber threats.

—

Featured Image Credit

This Article has been Republished with Permission from The Technology Press.