What Are the Advantages of Implementing Conditional Access?

It seems that nearly as long as passwords have been around, they’ve been a major source of security concern. Eighty-one percent of security incidents happen due to stolen or weak passwords. Additionally, employees continue to neglect the basics of good cyber hygiene.

For example, 61% of workers use the same password for multiple platforms. And 43% have shared their passwords with others. These factors are why compromised credentials are the main cause of data breaches.

Access and identity management have become a priority for many organizations. This is largely due to the rise of the cloud. As well as the practice of people needing to only enter a username and password to access systems.

Once a cybercriminal gets a hold of an employee’s login, they can access the account and any data that it contains. This is especially problematic when it’s an account like Microsoft 365 or Google Workspace. These accounts can access things like cloud storage and user email.

Below, we’ll explain what conditional access is. As well as how it works with multi-factor authentication (MFA). We’ll also review the advantages of moving to a conditional access process.

What Is Conditional Access?

Conditional access is also known as contextual access. It is a method of controlling user access. You can think of it as several “if/then” statements, meaning “if” this thing is present, “then” do this.

For example, conditional access allows you to set a rule that would state the following. “If a user is logging in from outside the country, require a one-time-passcode.”

Conditional access allows you to add many conditions to the process of user access to a system. It is typically used with MFA. This is to improve access security without unnecessarily inconveniencing users.

Some of the most common contextual factors used include:

  • IP address
  • Geographic location
  • Time of day
  • The device used
  • Role or group the user belongs to

Conditional access can be set up in Azure Active Directory. It can also be set up in another identity and access management tool. It’s helpful to get the assistance of your IT partner. We can help with setup and the conditions that would make the most sense for your business.

The Benefits of Implementing Conditional Access for Identity Management

Improves Security

Using conditional access improves security. It allows you more flexibility in challenging user legitimacy. It doesn’t just grant access to anyone with a username and password. Instead, the user needs to meet certain requirements.

Contextual access could block any login attempts from countries where no employees are. It could also present an extra verification question when employees use an unrecognized device.

Automates the Access Management Process

Once the if/then statements are set up, the system takes over. It automates the monitoring for contextual factors and takes the appropriate actions. This reduces the burden on administrative IT teams. It also ensures that no one is falling between the cracks.

Automated processes are more accurate and reliable than manual processes. Automation removes the human error component. This helps ensure that each condition is being verified for every single login.

Allows Restriction of Certain Activities

Conditional access isn’t only for keeping unauthorized users out of your accounts. You can use it in other ways. One of these is to restrict the activities that legitimate users can do.

For example, you could restrict access to data or settings based on a user’s role in the system. You can also use conditions in combination. Such as, lowering permissions to view-only. You could trigger this if a user holds a certain role and is logging in from an unknown device.

Improves the User Login Experience

Studies show that as many as 67% of businesses don’t use multi-factor authentication. This is despite the fact that it’s one of the most effective methods to stop credential breaches.

One of the biggest reasons it is not used is because of the inconvenience factor for employees. They may complain that it interferes with productivity. Or say that it makes it harder for them to use their business applications.

Using conditional access with MFA can improve the user experience. For example, you can require MFA only if users are off the premises. You can put in place extra challenge questions on a role or context-based basis. This keeps all users from being inconvenienced.

Enforces the Rule of Least Privilege

Using the rule of least privilege is a security best practice. It means only granting the lowest level of access in a system as necessary for a user to do their work. Once you have roles set up in your identity management system, you can base access on those roles.

Conditional access simplifies the process of restricting access to data or functions. You can base this on job needs. It streamlines identity management. This is because it contains all functions in the same system for access and MFA rules. Everything stays together, making management simpler.

Get Help Implementing Conditional Access Today!

Once conditional access is set up, the automated system takes over. It improves your security and reduces the risk of an account breach. Contact us today for a free consultation to enhance your cybersecurity.


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Tips for Overcoming Barriers to a Smooth BYOD Program

Bring your own device (BYOD) is a concept that took hold after the invention of the smartphone. When phones got smarter, software developers began creating apps for those phones. Over time, mobile device use has overtaken desktop use at work.

According to Microsoft, mobile devices make up about 60% of the endpoints in a company network. They also handle about 80% of the workload. But they’re often neglected when it comes to strong cybersecurity measures.

This is especially true with employee-owned mobile devices. BYOD differs from corporate-owned mobile use programs. Instead of using company tools, employees are using their personal devices for work. Many businesses find this the most economical way to keep their teams productive.

Purchasing phones and wireless plans for staff is often out of reach financially. It can also be a pain for employees to carry around two different devices, personal and work.

It’s estimated that 83% of companies have some type of BYOD policy.

You can run BYOD securely if you have some best practices in place. Too often, business owners don’t even know all the devices that are connecting to business data. Or which ones may have data stored on them.

Here are some tips to overcome the security and challenges of BYOD. These should help you enjoy a win-win situation for employees and the business.

Define Your BYOD Policy

If there are no defined rules for BYOD, then you can’t expect the process to be secure. Employees may leave business data unprotected. Or they may connect to public Wi-Fi and then enter their business email password, exposing it.

If you allow employees to access business data from personal devices, you need a policy. This policy protects the company from unnecessary risk. It can also lay out specifics that reduce potential problems. For example, detailing the compensation for employees that use personal devices for work.

Keep Your Policy “Evergreen”

As soon as a policy gets outdated, it becomes less relevant to employees. Someone may look at your BYOD policy and note that one directive is old. Because of that, they may think they should ignore the entire policy.

Make sure that you keep your BYOD policy “evergreen.” This means updating it regularly if any changes impact those policies.

Use VoIP Apps for Business Calls

Before the pandemic, 65% of employees gave their personal phone numbers to customers. This often happens due to the need to connect with a client when away from an office phone. Clients also may save a personal number for a staff member. For example, when the employee calls the customer from their own device.

Customers having employees’ personal numbers is a problem for everyone. Employees may leave the company, and no longer answer those calls. The customer may not realize why.

You can avoid the issue by using a business VoIP phone system. These services have mobile apps that employees can use. VoIP mobile apps allow employees to make and receive calls through a business number.

Create Restrictions on Saved Company Data

Remote work has exasperated the security issue with BYOD. While BYOD may have meant mobile devices in the past, it now means computers too. Remote employees often will use their own PCs when working outside the office.

No matter what the type of device, you should maintain control of business data. It’s a good idea to restrict the types of data that staff can store on personal devices. You should also ensure that it’s backed up from those devices.

Require Device Updates

When employee devices are not updated or patched, they invite a data breach. Any endpoint connected to your network can enable a breach. This includes those owned by employees.

It can be tricky to ensure that a device owned by an employee is kept updated. Therefore, many businesses turn to endpoint management solutions. An endpoint device manager can push through automated updates. It also allows you to protect business data without intruding on employee privacy.

The monitoring and management capabilities of these tools improve security. This includes the ability to safelist devices. Safelisting can block devices not added to the endpoint manager.

Include BYOD in Your Offboarding Process

If an employee leaves your company, you need to clean their digital trail. Is the employee still receiving work email on their phone? Do they have access to company data through persistent logins? Are any saved company passwords on their device?

These are all questions to ask when offboarding a former staff member. You should also make sure to copy and remove any company files on their personal device. Additionally, ensure that you deauthorize their device(s) from your network.

Let Us Help You Explore Endpoint Security Solutions

We can help you explore solutions to secure a BYOD program. We’ll look at how your company uses personal devices at your business and recommend the best tools. Contact us today for a free consultation.


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Simple Setup Checklist for Microsoft Teams

Microsoft Teams is a lot of things. It’s a video conferencing tool, a team messaging channel, and a tool for in-app co-authoring, just to name a few. During the pandemic, the popularity of Teams skyrocketed.

User numbers for MS Teams jumped from 20 million in November 2019 to 75 million in April 2020. As of this year, Microsoft reports a user count of 270 million for the platform. This makes it the most popular business tool for team communications.

But one of the things that makes the app popular is also one that can make the setup complex. Microsoft Teams has many moving parts, but to use them effectively they need to be well organized. Additionally, users need to have a chance to learn the system and train on best practices.

What Can Microsoft Teams Do?

First, let’s look at the different areas of Microsoft Teams and what it can do. Then, we’ll give you a simple setup checklist to help your team get up and running productively.

You can think of Teams as a virtual office in the cloud. It’s a centralized hub where teams can communicate, collaborate, and manage tasks. There is also an external communication component to Teams. You can use the app to video conference with anyone. You can also invite guests to a chat channel.

Here are some of the features of MS Teams:

  • Siloed chat channels
  • Security for team communications
  • Integration with Office apps
  • Integration with 3rd party apps
  • File sharing
  • Video and audio conferencing
  • VoIP phone system (with an extra add-on)
  • Keep all team resources in a single place
Microsoft Teams

Microsoft Teams Versions

Some good news for small businesses is that there is a free version of Microsoft Teams. If you sign up for a Microsoft 365 business plan, you get the app included, but with a few more features.

Microsoft has also been pushing MS Teams for personal use. So, you can use it to keep your departments better coordinated at work. Or to manage family video calls or PTA meeting collaboration. It’s a versatile and scalable virtual office platform.

Easy Checklist for Setting Up Microsoft Teams

1. Set Up Your Teams/Departments

One of the advantages of Teams is that it allows you to set up specific areas for your groups to collaborate. You do not want everyone to set these teams up on their own, or you could end up with an unorganized mess.

Some ideas for setting these up:

  • Set up teams by department (accounting, marketing, etc.)
  • Add a company-wide team (where everyone can collaborate)
  • Set up teams by role (office managers, executives, etc.)

Typically, if you mirror the hierarchy of your organization, that’s a good place to start. Team areas are secured so only those users invited can see or access any of the content in that team.

Set up Your Teams - Departments

2. Add Team Members

For each team, add the members allowed to take part in that team. These would be people that can see the resources posted in that team area. It would normally be the members of the department or group that the team is designed for.

3. Set Up Team Channels

The next level beneath the Team is the Channels. These team channels help organize conversations. For example, within a team set up for your marketing department, you may decide to add three channels. This keeps conversations more focused and makes it easier to find things.

For instance, you could have channels for:

  • Website Management
  • Social Media
  • Offline Advertising

Team channels are another area that you want to control. Don’t let everyone set up channels without a plan, otherwise, things get messy fast.

4. Set Up Team Tabs

Tabs are a great way to foster productivity. Say that employees on your accounting team need to access a tax reporting website. Inevitably, there can be time wasted asking for that link or a login. This is especially true if someone is filling in for a co-worker.

Team Tabs

You can add that website link and info to the Tabs area at the top of the team channels. Just click the plus sign to add a new resource and consolidate things for your team members.

5. Schedule MS Teams Training

One of the reasons that company initiatives fail is that users weren’t properly enabled. If users aren’t trained on using MS Teams, then they’ll revert to using whatever they used before. This negates the benefits of moving to Teams when not everyone is onboard.

Work with a Microsoft professional to train your teams. We can provide tips on the most productive features. As well as short-cut their learning curve quite a bit! Make sure to have a realistic timeframe. You should also survey users on whether they feel they need more training.

Need Some Help Implementing Teams in Your Organization?

We can help you over many of the roadblocks that organizations face when starting with Teams. Contact us today for a free consultation to enhance your collaboration and productivity.


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7 Things to Consider When Getting a New Computer to Avoid Buyer’s Remorse

Have you ever bought a new computer and then had buyer’s remorse a few months later? Maybe you didn’t pay attention to the storage capacity and ran out of space. Or you may have glossed over memory and experienced constant freeze-ups.

An investment in a new PC isn’t something you want to do lightly. Doing your research ahead of time and consulting with a trusted friend or IT shop can help. It will keep you from making major mistakes that could come back to haunt you later.

Here are several things to consider before you put down your hard-earned money on a new computer.

The Amount of Memory (RAM)

One of the big mistakes that people make when looking for a new computer is to ignore the RAM. Random access memory may be called RAM on the specification or “memory.” If your system has low memory, you run into all sorts of problems.

These issues can include:

  • Browser freezing up when you have too many tabs open
  • Issues watching videos
  • Some software not working properly
  • Sluggish behavior
  • Inability to open multiple applications
  • Constant freezes

Memory is the “thought process” of the PC. If there isn’t enough, it can’t take on another task until it completes the current processing tasks. This can cause frustration and ruin your productivity.

People often go for those low-priced computer deals when looking for a new device. But these can include only 4GB of RAM. That’s not a lot if you do much more than staying in a single application or just a few browser tabs.

The higher the RAM, the more responsive the system performance. So, look for PCs with at least 8GB of RAM. Or higher if you do any graphics/video or other processing-intensive activities.

User Reviews for Longevity

Buying a new computer is an investment. So, it’s natural to want that investment to last as long as possible. You don’t want to spend $700 on a new computer, only to begin experiencing problems when it’s just two years old.

Take your time to research user reviews on the specific models you’re considering. You’ll begin to see patterns emerging. Steer clear of models that have consistent complaints about breakdowns sooner than expected.

You may have to pay a little more for a system that has a better track record of performance. But it will save you in the long run when you have more years of usable life before that device needs replacement.

Whether the PC is for Personal or Business Use

If you have a small business or are a freelancer, you may try to save money by buying a consumer PC. But this could end up costing you more in the long run.

Consumer PCs aren’t designed for continuous “9-to-5” use. They also often lack certain types of firmware security present in business-use models. The price gap has also shortened between good consumer computers and business versions. If you’re not looking at the cheap systems, you’ll find that it’s not that much more to get a business-grade device.

The Processor Used

It can be confusing to read through the processor specifications on a computer. How do you know if Intel Core i7 or i3 is best for your needs? What’s the performance difference between AMD and Intel processors?

If you don’t want to do the research yourself, you could call up your local IT shop. We will be happy to steer you in the right direction. We’ll explain in layman’s terms the differences. As well as which processor makes the most sense for your intended use.

For Laptops: The Case Type

If you’re looking for a laptop computer, it’s important that it is durable. Laptops have some unique characteristics that differ from desktops. For example, the screen is often folded down one or more times per day. Additionally, the keyboard is part of the case and is not easily replaced by the user.

If you get a laptop with a cheap plastic case, it’s bound to break during normal use. Keys could also easily pop off the keyboard, requiring a trip to a computer repair shop.

You want to consider the materials used for the case. Paying an extra $20-$30 upcharge for a better casing is definitely worth it. It can help you avoid unneeded headaches.

Storage Capacity

Storage capacity can be a pain point that you experience after the fact. If you buy a computer without paying attention to hard drive space, you could regret it. You may not be able to transfer over all your “stuff” from the old system.

But storage capacity can also be an area where you can save some money. If you store most of your files in the cloud, then you may not need a lot of hard drive space. The less space you need, the lower the price.

Hard Drive Type

If you can get a computer with a solid-state drive (SSD) rather than a traditional hard disk drive (HDD) you should. SSDs are faster and less likely to have read/write issues. They have no moving parts; thus they are quieter as well.

Solid-state drives have come down in price quite a bit recently. There are many affordable options, and you’ll also find some PCs with both a hard drive and SSD.

Come to Us Before You Spend Money on a New Computer

Don’t blindly invest in a new computer without some expert guidance. Contact us today for a free consultation to save you from a bad new PC experience.


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7 Apps That Can Help You Improve Customer Experience in 2023

Paying attention to your customer experience directly impacts your bottom line. Companies that are “customer-centric” are 60% more profitable than those that aren’t. In this digital age, customers also expect more from those they do business with.

In today’s world, people can order something on their phones and see it on their doorstep the next day. Keeping up with expectations means leveraging the right technology.

As 2023 is on the horizon, it’s the perfect time to improve your customer experience. Thanks to cloud technology, you don’t have to spend a fortune to do it. Just put in place some of the applications below. These apps focus on making leads and customers happy.

1. Online Survey Application

Doing an annual customer satisfaction survey is a great way to check in with customers. Successful businesses take the feedback they get and use it to make their company better.

But doing these surveys through a Word document attached to an email is so last decade! Use an online survey application to make the process seamless for you and your customers.

Online survey tools are available widely online. If you have Microsoft 365, you’ll find one included. These allow people to fill out surveys on any device and not worry about sending them back in an attachment.

On the receiving end, there is no long process of collating data. Just open your form survey tool and see the results instantly.

2. Smart Chat Bot

Most businesses have a limit on how many hours a day they can pay staff to answer questions. Customer service hours are typically the same as business hours. And staff can get busy, which means answers may take longer to send back to an inquiry.

Putting a smart chatbot on your business website can improve customer satisfaction. It allows people to get an answer right away. They can also get that answer any time of day or night.

68% of consumers like chatbots because they give them fast answers to questions. While they can’t answer every single question, they can handle quite a few. For example, in healthcare and banking, chatbots can take 75-90% of questions.

3. Business Mobile App

People tend to live on their mobile phones these days. They carry them with them everywhere. Mobile apps are often the preferred method of connecting with data and businesses. More Google searches are now done via mobile devices than by desktops.

Think about creating a business mobile app. One that allows customers to connect with you to order products and services. You can use it for customer support, to initiate virtual calls, and more.

4. Facebook Messenger Support

Facebook Messenger is the 2nd most popular iOS app of all time. This Facebook-connected application makes it easy to communicate with friends, family, and companies.

Many businesses now use Messenger to connect with leads and provide customer support. When you use an app that is so popular in this way, you make it easier for customers to reach you. The ability to get a quick answer through Messenger can boost a customer’s opinion of your company.

5. VoIP Phone System with Good Mobile App

When customers must juggle different numbers for your staff, it gets confusing. Should they call your sales rep at their desk line or mobile number? Using a VoIP phone system simplifies the entire process.

Employees can have a single number that they use when at their desks, at their home office, or anywhere. Make sure the VoIP service has a good mobile app. One that is easy for employees to use. This ensures they can easily handle customer calls using their smartphone. It also keeps them from reverting to using their personal number.

6. Text Notification Apps

SMS is becoming the new email for many companies. Retailers like Shoe Carnival and World Market have customers opt-in to text messaging. Customers like this for shipping notifications and to get sale and coupon alerts.

There are several services online that you can use for this purpose. Offering text updates can significantly improve your customers’ experience. Use them for appointment reminders, sale notices, or shipping alerts.

7. All-in-One CRM & Sales Platform

One thing that frustrates customers is a disconnect between sales and support. They may have had a conversation with a salesperson to customize an order. Then, find that customer service knows nothing about it.

To streamline the information flow, look for an all-in-one CRM/Sales platform. These are cloud services that offer a CRM module and a sales module, and both connect. There is a single customer record, so all notes from the sales and customer support side are in the same place. Both teams can view all customer interactions.

This improves the customer experience and results in fewer dropped balls. Efficiency and productivity improve as well because everyone is on the same page.

Get Help with Customer-Facing Technology Support

It’s easy to get lost in a sea of different cloud applications. Let us help you navigate to a better customer experience. Contact us today for a free consultation.


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What Are the Most Helpful VoIP Features for Small Businesses?

Just five or six years ago, VoIP was still considered a “different” type of business phone system. One that wasn’t the norm. But the pandemic changed that way of thinking. Now internet-based phone systems aren’t simply the norm. They’re mandatory for business continuity.

During the pandemic, VoIP and video conferencing have skyrocketed by over 210%. This is largely due to the move to remote work and hybrid offices. Sixty-seven percent of surveyed companies say switching to VoIP helps improve call handling.

So, no longer is the business phone system tied to a physical location. This enables fluid management of a business with staff spread out over many locations.

Additionally, VoIP significantly reduces costs for businesses. The technology is much cheaper to use than a traditional landline-based system. Calling plans are also often less expensive, and a company can add new numbers for very little cost.

VoIP has several helpful features for small businesses. But owners are busy and may not have time to have all of them enabled.

What are the best features to drive efficiency, productivity, and positive caller experience?

Here are some of the best features of cloud-based business phone systems to leverage.

Automated Attendant

In many small companies, the person answering the phone also has a lot of other duties. You can free up that person’s time and give the caller a better experience with an automated attendant.

An auto-attendant acts as a company directory. It will forward calls to the correct department or staff member for you. Record a pleasant greeting and ask the caller a few questions. Such as, “Press or say 1 for sales, 2 for technical support,” etc.

The caller gets the person they need without having to explain why they’re calling twice. Once to the person that answers the phone and once to the person they’re transferred to.

Find Me/Follow Me

What’s the most favorite user feature for VoIP? According to 77% of surveyed employees, it’s the Find Me/Follow Me feature. This includes the ability to use a virtual phone number that is accessible from all devices. Staff can also transfer calls from one device to another with ease.

Whether you are on a PC, in a conference room, or on your smartphone, you can get your calls. This feature reduces friction and allows people to give out a single phone number. Callers can then use that number to reach the person via mobile, home office, or onsite office.

Hold Music

Playing pleasant music while your callers are on hold might seem like a small thing. But it can have a big impact on customer satisfaction and lead generation activities.

We found some eye-opening statistics from a study on hold music versus silence. In the study, researchers kept people on hold for 1 minute. Results showed:

  • On hold in silence: Over 50% of the callers hung up
  • On hold with music: Only 13% of the callers hung up

Additionally, 45% of the silent group that did not hang up thought they were on hold for 3-5 minutes. They were on hold for just one minute. While on the music side, 56% of people thought they were on hold for less than one minute.

So, you can see the power of activating that one simple feature of your VoIP system. You may notice happier customers and fewer leads hanging up before they reach anyone.

Voicemail Transcription to Email

When you’re coming out of a meeting, going through a string of voicemails can be frustrating. You have to listen to each one to figure out the people to call back first.

Voicemail to email in VoIP services, provides recorded voicemails emailed to you. This also comes with a transcription of the message. You can quickly glance through the emails and scan the text to rank callbacks. No need to listen to every message first.

Ring Groups

Ring groups are an especially helpful feature if you have a small team. It allows a group of numbers to ring simultaneously until one person in the group picks up.

This means that another staff member may be able to assist a caller, rather than them needing to leave a message. Ring groups are great to set up for sales teams, accounting teams, and customer support teams.

Call Reporting

Another bonus of VoIP phone systems over analog is that you get real-time call reporting. What are your busiest times when you need more staff? Do you have a problem with calls not getting answered fast enough?

Your call reporting can give you insight into those things and more. Make sure you check out these reports and then automate the ones you like so you’ll see them regularly.

Local Support

This isn’t a system feature, but it’s important to have. If you sign up for VoIP from a company halfway around the world, you don’t have any local support when you need it.

Having someone that can come to your office is important. They can set up VoIP desk phones and help you optimize ring groups, mobile apps, and more. Your business phone system is one of the most important pieces of technology you have. Make sure you have the local support you need to keep it operating reliably.

Looking for Local VoIP Solutions?

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Simple Guide to Follow for Better Endpoint Protection

Endpoints make up much of a company’s network and IT infrastructure. This is a collection of computers, mobile devices, servers, and smart gadgets. As well as other IoT devices that all connect to the company network.

The number of endpoints a company has will vary by business size. Companies with less than 50 employees have about 22 endpoints. Small businesses with 50-100 employees have roughly 114. Enterprise organizations with 1,000+ employees average 1,920 endpoints.

Each of those devices is a chance for a hacker to penetrate a company’s defenses. They could plant malware or gain access to sensitive company data. An endpoint security strategy addresses endpoint risk and puts focused tactics in place.

64% of organizations have experienced one or more compromising endpoint attacks.

In this guide, we’ll provide you with straightforward solutions. Solutions focused on protection of endpoint devices.

Address Password Vulnerabilities

Passwords are one of the biggest vulnerabilities when it comes to endpoints. The news reports large data breaches all the time related to leaked passwords. For example, there is the RockYou2021 breach. It exposed the largest number of passwords ever – 3.2 billion.

Poor password security and breaches make credential theft one of the biggest dangers to cybersecurity.

Address password vulnerabilities in your endpoints by:

  • Training employees on proper password creation and handling
  • Look for passwordless solutions, like biometrics
  • Install multi-factor authentication (MFA) on all accounts

Stop Malware Infection Before OS Boot

USB drives (also known as flash drives) are a popular giveaway item at trade shows. But an innocent-looking USB can actually cause a breach. One trick that hackers use to gain access to a computer is to boot it from a USB device containing malicious code.

There are certain precautions you can take to prevent this from happening. One of these is ensuring you’re using firmware protection that covers two areas. These include Trusted Platform Module (TPM) and Unified Extensible Firmware Interface (UEFI) Security.

TPM is resistant to physical tampering and tampering via malware. It looks at whether the boot process is occurring properly. It also monitors for the presence of anomalous behavior. Additionally, seek devices and security solutions that allow you to disable USB boots.

Update All Endpoint Security Solutions

You should regularly update your endpoint security solutions. It’s best to automate software updates if possible so they aren’t left to chance.

Firmware updates are often forgotten about. One reason is that they don’t usually pop up the same types of warnings as software updates. But they are just as important for ensuring your devices remain secure and protected.

It’s best to have an IT professional managing all your endpoint updates. They’ll make sure updates happen in a timely fashion. They will also ensure that devices and software update smoothly.

Use Modern Device & User Authentication

How are you authenticating users to access your network, business apps, and data? If you are using only a username and password, then your company is at high risk of a breach.

Use two modern methods for authentication:

  • Contextual authentication
  • Zero Trust approach

Contextual authentication takes MFA a step further. It looks at context-based cues for authentication and security policies. These include several things. Such as, what time of day someone is logging in, their geographic location, and the device they are using.

Zero Trust is an approach that continuously monitors your network. It ensures every entity in a network belongs there. Safelisting of devices is an example of this approach. You approve all devices for access to your network and block all others by default.

Apply Security Policies Throughout the Device Lifecycle

From the time a device is first purchased to the time it retires, you need to have security protocols in place. Tools like Microsoft AutoPilot and SEMM allow companies to automate. They deploy healthy security practices across each lifecycle phase. This ensures a company doesn’t miss any critical steps

Examples of device lifecycle security include when a device is first issued to a user. This is when you should remove unnecessary privileges. When a device moves from one user to another, it needs to be properly cleaned of old data. And reconfigured for the new user. When you retire a device, it should be properly scrubbed. This means deleting all information and disconnecting it from any accounts.

Prepare for Device Loss or Theft

Unfortunately, mobile devices and laptops get lost or stolen. When that happens, you should have a sequence of events that can take place immediately. This prevents company risk of data and exposed business accounts.

Prepare in advance for potential device loss through backup solutions. Also, you should use endpoint security that allows remote lock and wipe for devices.

Reduce Your Endpoint Risk Today!

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Insider Threats Are Getting More Dangerous! Here’s How to Stop Them

One of the most difficult types of attacks to detect are those performed by insiders. An “insider” would be anyone that has legitimate access to your company network and data. This would be via a login or other authorized connection.

Because insiders have authorized system access, they bypass certain security defenses. Such as those designed to keep intruders out. Since a logged-in user isn’t seen as an intruder, those security protections aren’t triggered.

There are three troubling statistics from a recent report by Ponemon Institute They illustrate the importance of addressing this threat. Insider attacks are getting worse, taking longer to detect and becoming more extensive.

The report found that over the last two years:

  • Insider attacks have increased by 44%
  • It takes organizations 85 days to contain an insider threat, compared to 77 days in 2020.
  • The average cost of addressing insider threats has risen by 34%

It’s important for companies to understand what makes up an insider threat. That’s the first step towards mitigation.

4 Types of Insider Threats

One reason that insider threats can be hard to detect is that there is not just one kind. Employees, vendors, and hackers can all perpetrate insider security breaches. To further complicate detection, some may be malicious and others accidental.

Here are the four main types of insider threats faced by company networks.

Malicious/Disgruntled Employee

A sales employee that is leaving the company may decide to take all their contacts with them. This is a malicious theft of company data.

Another example of this type of insider attack is a disgruntled employee. They may be upset with their manager who just fired them and decide to do the business harm. They could plant ransomware or make a deal with a hacker to give over their login credentials for cash.

Careless/Negligent Employee

Some insider threats are due to lazy or untrained employees. They don’t mean to cause a data breach. But may accidentally share classified data on a non secure platform. Or they may use a friend’s computer to access their business apps. Being completely unaware of the security consequences.

3rd Party with Access to Your Systems

Outsiders with access to your network are also a very real concern. Contractors, freelancers, and vendors can all constitute an insider breach risk.

You need to ensure that these third parties are fully reviewed. Do this before you give them system access. You should also allow your IT partner to review them for any data security concerns.

Hacker That Compromises a Password

Compromised login credentials are one of the most dangerous types of insider threats. This has now become the #1 driver of data breaches around the world.

When a cybercriminal can access an employee’s login, that criminal becomes an “insider.” Your computer system reads them as the legitimate user.

Ways to Mitigate Insider Threats

Insider threats can be difficult to detect after the fact. But if you put mitigation measures in place you can stop them in their tracks. Being proactive keeps you from suffering a costly incident. One that you may not know about for months.

Here are some of the best tactics for reducing insider threat risk.

Thorough Background Checks

When hiring new employees make sure you do a thorough background check. Malicious insiders will typically have red flags in their work history. You want to do the same with any vendors or contractors that will have access to your systems.

Endpoint Device Solutions

Mobile devices now make up about 60% of the endpoints in a company. But many businesses aren’t using a solution to manage device access to resources.

Put an endpoint management solution in place to monitor device access. You can also use this to safelist devices and block unauthorized devices by default.

Multi-factor Authentication & Password Security

One of the best ways to fight credential theft is through multi-factor authentication. Hackers have a hard time getting past the 2nd factor. They rarely have access to a person’s mobile device or FIDO security key.

Couple this with password security. This includes things like:

  • Requiring strong passwords in your cloud apps
  • Using a business password manager
  • Requiring unique passwords for all logins

Employee Data Security Training

Training can help you mitigate the risk of a breach through carelessness. Train employees on proper data handling and security policies governing sensitive information.

Network Monitoring

Once someone has user access to your system, how can you catch them doing something wrong? You do this through intelligent network monitoring.

Use AI-enabled threat monitoring. This allows you to detect strange behaviors as soon as they happen. For example, someone downloading a large number of files. Or someone logging in from outside the country.

Need Help Putting a Stop to Insider Attacks?

A layered security solution can help you mitigate all four types of insider threats. We can help you with a robust yet affordable solution. Contact us today for a free consultation.


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This Article has been Republished with Permission from The Technology Press.

Everything You Need to Know About Microsoft Viva Sales

Data entry can be a real drag for salespeople. The time they spend on administrative tasks is time away from customer interactions. But that data is vital.

It’s important to capture customer orders, quotes, needs, and more. Lead and sales reporting help sales managers know where to direct their attention. Analytics also help drive more efficient ways of closing the deal.

Microsoft has taken up the mantle of this challenge. It is about to launch a new digital experience for sales teams. Microsoft Viva Sales is part of the “Viva” line of applications. These include things like Viva Insights for improved staff wellbeing. As well as Viva Learning for staff development.

The Viva apps natively integrate with MS Teams and the Microsoft 365 ecosystem. They include automation designed to eliminate boring tasks and enable more work engagement.

Viva Sales is a “CRM helper” application. We’ll go through some of the most asked questions about the app, its features, and when you can get it.

What Is Microsoft Viva Sales?

Viva Sales is an application that will provide sales and lead insights. These insights populate throughout Office 365 and Microsoft Teams. The focus of the app is to cut unnecessary manual entry to give sellers more time to sell.

How Does Viva Sales Work? Is It a CRM?

Viva Sales is NOT going to replace your normal CRM platform. Instead, it connects to your CRM and other sales-related apps. It leverages the data from these connections. This makes it easier for salespeople to get the prospect data they need to enable their work.

Salespeople spend approximately 34% of their time on administrative tasks.

Viva Sales Basics

Some of the core advantages of Viva Sales are:

  • Eliminate Forms: Data entry for sales professionals is greatly reduced. This frees them up for more customer relationship building.
  • Powerful Data Leveraging: Viva Sales connects to several platforms. This includes non-Microsoft programs and CRMs. The integration allows salespeople to cross-reference data points and gain valuable insights.
  • AI-Driven Help: Salespeople will get prompts that are AI-driven. These suggestions and reminders help them along in the sales process with a lead.

Interconnected Interface

Microsoft Viva Sales provides sales-specific insights throughout the various M365 applications. Salespeople natively see important customer details, wherever they are. Including in their Outlook Calendar or when in their Microsoft or non-Microsoft CRM.

Microsoft Viva Sales
Image courtesy of Microsoft

Viva Sales Features

Tag to Capture Sales Interactions

Tagging is also known as using someone’s “@name” to get their attention. Tagging is a popular software integration used throughout many cloud-based apps. It’s also used within Microsoft 365.

Salespeople can use the familiar tagging function. They can use it to capture data from another M365 application for a prospect or customer. This includes adding someone to a list of customers by using a tag for their Viva Sales name. The system will capture the contextual information on the lead or customer.

Collaborate

Viva Sales makes it easier than ever to collaborate with your team on a sales prospect or customer. You don’t have to chase down information to copy/paste into a message. Use that tagging function to populate lead information from Viva Sales in seconds.

Viva Sales Feature - Collaborate
Image courtesy of Microsoft

You can also easily edit or open a lead/customer record. No need to look for and open another app. The process gets you where you need to go in as few clicks as possible.

Call Summaries & Integrated Data

One thing that customers and salespeople hate is a lack of understanding. For example, when a salesperson doesn’t know about a recent customer interaction.

This can happen when company communication systems store data from different sources separately. Such as phone call messages being in one place and a customer’s website chat session being in another.

Viva Sales brings all that customer engagement data together into a single view. This allows the salesperson to see call summaries and capture call action items.

Download & Customize

Salespeople that prefer an Excel view of their contact list can get this from Viva Sales. Download lead and customer lists. Customize the application per the organization’s needs.

When Will Viva Sales Be Available?

Microsoft has announced that Viva Sales will be “coming in Q4 2022.” There is no exact date for the launch yet, but you can be sure that we will keep an eye on this!

In the meantime, you can watch a video explaining the application on Microsoft’s site here.

Take Advantage of Microsoft Viva Automation

Microsoft built the Viva suite of digital experience apps for productivity. These apps help employees find information faster, feel more connected, and work more productively.

Now is the perfect time to explore those that have already launched and get ready for Viva Sales.

Contact us today for a free consultation to improve your team’s digital experience.


Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

Checklist for Better Digital Offboarding of Employees

Digital footprints cover today’s modern workplace. Employees begin making these the moment they’re hired. They get a company email address and application logins. They may even update their LinkedIn page to connect to your company.

When an employee leaves a company, there is a process that needs to happen. This is the process of “decoupling” the employee from the company’s technology assets. This digital offboarding is vital to cybersecurity.

You don’t want a former employee to maliciously email all your customers from their work email. Sensitive files left on a former staffer’s computer could leak months later.

20% of surveyed businesses have experienced a data breach connected to a former employee.

Digital offboarding entails revoking privileges to company data, and much more. This is a critical process to go through for each former staff member to reduce risk.

Below, we’ve provided a handy checklist to help you cover all your bases.

Your Digital Offboarding Checklist

Knowledge Transfer

Vast corporate knowledge can disappear when a person leaves an organization. It’s important to capture this during a digital offboarding process.

This could be something as simple as what social media app someone used for company posts. Or it may be productivity leveraging. Such as the best way to enter the sales data into the CRM.

Make sure to do a knowledge download with an employee during the exit interview. Better yet, have all staff regularly document procedures and workflows. This makes the knowledge available if the employee is ever not there to perform those tasks.

Address Social Media Connections to the Company

Address any social media connections to the former employee. Is their personal Facebook user account an admin for your company’s Facebook page? Do they post on your corporate LinkedIn page?

Identify All Apps & Logins the Person Has Been Using for Work

Hopefully, your HR or IT department will have a list of all the apps and website logins that an employee has. But you can’t assume this. Employees often use unauthorized cloud apps to do their work. This is usually done without realizing the security consequences.

Make sure you know of any apps that the employee may have used for business activities. You will need to address these. Either change the login if you plan to continue using them. Or you may want to close them altogether after exporting company data.

Change Email Password

Changing the employee’s email password should be one of the first things you do. This keeps a former employee from getting company information. It also keeps them from emailing as a representative of the company.

Accounts are typically not closed immediately because emails need to be stored. But you should change the password to ensure the employee no longer has access.

Change Employee Passwords for Cloud Business Apps

Change all other app passwords. Remember that people often access business apps on personal devices. So, just because they can’t access their work computer any longer, doesn’t mean they can’t access their old accounts.

Changing the passwords locks them out no matter what device they are using. You can simplify the process with a single sign-on solution.

Recover Any Company Devices

Make sure to recover any company-owned devices from the employee’s home. Remote employees are often issued equipment to use.

You should do this as soon as possible to avoid loss of the equipment. Once people no longer work for a company, they may sell, give away, or trash devices.

Recover Data on Employee Personal Devices

Many companies use a bring your own device (BYOD) policy. It saves them money, but this can make offboarding more difficult.

You need to ensure you’ve captured all company data on those devices. If you don’t already have a backup policy in place for this, now is a good time to create one.

Transfer Data Ownership & Close Employee Accounts

Don’t keep old employee cloud accounts open indefinitely. Choose a user account to transfer their data to and then close the account. Leaving unused employee accounts open is an invitation to a hacker. With no one monitoring the account, breaches can happen. A criminal could gain access and steal data for months unnoticed.

Revoke Access by Employee’s Devices to Your Apps and Network

Using an endpoint device management system, you can easily revoke device access. Remove the former employee’s device from any approved device list in your system.

Change Any Building Digital Passcodes

Don’t forget about physical access to your building. If you have any digital gate or door passcodes, be sure to change these so the person can no longer gain access.

Need Help Reducing Offboarding Security Risk?

When you proactively address digital offboarding, the process is easier and less risky. Contact us today for a free consultation to enhance your cybersecurity.


Featured Image Credit

This Article has been Republished with Permission from The Technology Press.