Office 365 Hacking: What you need to know!

What is a Compromised Email Account in Microsoft 365?

Access to Microsoft 365 mailboxes, data and other services, is controlled by using credentials, for example a user name and password or PIN. When someone other than the intended user steals those credentials, the stolen credentials are considered to be compromised. With them the attacker can sign in as the original user and perform illicit actions.

Using the stolen credentials, the attacker can access the user’s Microsoft 365 mailbox, SharePoint folders, or files in the user’s OneDrive. One action commonly seen is the attacker sending emails as the original user to recipients both inside and outside of the organization. When the attacker emails data to external recipients, this is called data exfiltration.

 

How to secure and restore email function to a suspected compromised Microsoft 365 account and mailbox.

Even after you’ve regained access to your account, the attacker may have added back-door entries that enable the attacker to resume control of the account.

You must do all the following steps to regain access to your account the sooner the better to make sure that the hijacker doesn’t resume control your account. These steps help you remove any back-door entries that the hijacker may have added to your account. After you do these steps, we recommend that you run a virus scan to make sure that your computer isn’t compromised.

Step 1 Reset the user’s password

Step 2 Remove suspicious email forwarding addresses

Step 3 Disable any suspicious inbox rules

Step 4 Unblock the user from sending mail

Step 5 Optional: Block the user account from signing-in

Step 6 Optional: Remove the suspected compromised account from all administrative role groups

Step 7 Optional: Additional precautionary steps

 

Secure Microsoft 365 like a cybersecurity pro

Your Microsoft 365 subscription comes with a powerful set of security capabilities that you can use to protect your data and your users. Use the Microsoft 365 security roadmap – Top priorities for the first 30 days, 90 days, and beyond to implement Microsoft recommended best practices for securing your Microsoft 365 tenant.

The number one thing you can do to help prevent this from happening is to enable 2FA on every O365 account for your organization.

If your interested in securing your O365 tenant reach out to speak with one of our experts to see how we can help!

AI: Can you avoid the risks it carries?

AI: Can you avoid the risks it carries?

Are there risks to AI? Absolutely! There are end-of-the-world predictions about the use of AI. For a business, many of the risks are a bit less extreme, but they are also very real. For example, in the area of content creation. There are a variety of risks that you open yourself up to. One of the key ones is the trustworthiness of the content created. You expect generative AI to create an accurate explanation or description of a topic, event, thing, or idea, However, can you, in fact, completely rely on that? The answer is probably a qualified no. The level of “qualified” depends on a variety of factors. Your AI generated content is only as good as its sources, and that can create real questions for readers. Also, an organization using AI to create any type of video, text, image, or audio content needs to be concerned that it may include proprietary information that you need permission to use. This means material created by generative AI could suddenly veer off into copyright infringement.

AI is also being used in areas such as recruitment. However, there has been research suggesting that bias can sneak into AI decisions as a result of the source data the tools are using. Bias is a concern not limited to the one example of recruitment. It can have consequences in areas where AI is making marketing decisions, and can taint medical and legal recommendations AI might provide. As a result, AI cannot go “unmonitored.” Review by humans and other tools is a best practice that is needed to improve accuracy and trustworthiness. This, in turn, may cut into the efficiencies that are perceived to be created by AI. Also, a lot of AI–Chat GPT to just take one example–isn’t going to necessarily incorporate consideration of regulation and compliance requirements. Many countries, individual States in the US, and US federal agencies are implementing data security regulations that are designed to protect the Personal Information of individuals. In many cases violations include civil penalties. In the case of the European Union’s General Data Protection Regulation, fines are significant.

Finally, if you are considering stepping into AI, your MSP can provide guidance. Our recent list bears repeating: Eight ways an MSP can help you approach an AI solution.

Step one: Assess potential uses of AI. Your MSP should have a solid understanding of your entire business and how AI might contribute. They can help you start with small steps and move from there.

Step two: Understand your KPIs and organizational goals, from the top down. Before jumping off and adopting AI just because it is there, evaluate your KPI’s. Where do you perceive you need a boost?

Step three: Propose a possible range of AI solutions. An MSP will be knowledgeable about the variety of applications out there and lead you to select those most appropriate for your goals. Remember, they should be directed toward assisting KPI improvement.

Step four: Estimate the solution’s ROI. Remember, measurement is important. And you can not do everything. So identify each potential AI solution’s ROI. As mentioned above, AI isn’t just a trendy tool to adopt just “because.”

Step five: Ensure compliance: For example HIPAA, PCI. HITRUST. ISO27001, SOC1, SOC2 or similar legal and industrial standards. AI is a powerful and potentially intrusive tool. Compliance is critical.

Step six: Implement the solution. An MSP can implement the solution for you. Most business owners do not have the resources available for what can be a time-intensive project.

Step seven : Manage tool-related risks. As noted, there are best practices available. Monitor to ensure your outcomes with AI are accurate, trustworthy, defensible, transparent and meet regulations.

10 Awesome Ways to Customize Your Desktop Layout

You can make your computer experience more unique by changing the style of your desktop. It lets you organize your area well, which makes it easier to get to files and programs you use often. There are many ways to change things whether you’re using Windows, macOS, or Linux. 

This can make a big difference in how your desktop looks and how it works, which can help you get more done and make your computer feel more like your own. We’ll look at ten ways to change the layout of your screen. 

10 Ways to Customize Your Desktop

Customizing your desktop can be both fun and rewarding. It offers a wide range of possibilities, from changing backgrounds and themes to organizing icons and widgets. Here are ten tips to help you get started:

1. Change Your Desktop Background

One of the easiest and most effective ways to make your computer your own is to change the background of your screen. A lot of different pictures are available, such as family photos, artwork, and backgrounds that change throughout the day. 

This can help make your workspace feel more like home. For instance, if you’re working on a creative project, a bright and colorful background might help you think of new ideas. On the other hand, if you need to concentrate, a more muted image might be better.

Most of the time, you have to go to your operating system’s settings to change your screen background. Right-click on the screen in Windows and choose “Personalize.” Then you can pick a background from your files or one of the ones that come with Windows. Mac users can choose or share a new background picture by going to System Preferences > Desktops & Screensaver.

2. Use Custom Themes

Using custom themes can completely overhaul the look of your desktop, including colors, fonts, and even the design of windows and menus. Themes are available for most operating systems and can be easily installed from the internet or created using third-party software. Custom themes allow you to match your desktop to your personal style or work environment, making your computer feel more personalized.

For Windows users, themes can be downloaded from the Microsoft Store or from third-party websites. macOS users can also find themes online, though they might require additional software to install. Linux users often have the most flexibility, as they can customize almost every aspect of their desktop using open-source tools.

3. Organize Icons and Folders

Organizing icons and folders is essential for keeping your desktop clutter-free and accessible. By categorizing files and applications into logical groups, you can quickly find what you need without having to search through a messy desktop. This organization can significantly reduce stress and improve productivity.

To organize your icons and folders, you can create folders for different types of files or projects and place them in a logical order on your desktop. You can also use labels or colors to differentiate between different types of files. Additionally, consider using the “Dock” on macOS or the “Taskbar” on Windows to pin frequently used applications for easy access.

4. Add Widgets and Gadgets

Adding widgets and gadgets can provide quick access to information like weather forecasts, news updates, or system performance metrics. These small applications can be placed anywhere on the desktop, making them a convenient way to stay informed without cluttering your workspace. Widgets can be particularly useful for monitoring system resources or staying up-to-date with current events.

On Windows, you can use tools like Rainmeter to create custom widgets. On macOS, GeekTool is a popular choice for adding custom widgets to your desktop. Linux users can use tools like Conky to display system information in a customizable format.

5. Create Custom Icons

Creating custom icons is another way to personalize your desktop. By designing or downloading custom icons, you can replace the default icons for folders, files, and applications, giving your desktop a consistent look that reflects your style. Custom icons can make your desktop feel more cohesive and visually appealing.

To create custom icons, you can use graphic design software like Adobe Photoshop or free alternatives like GIMP. Once you’ve designed your icons, you can replace the default icons by right-clicking on the file or folder and selecting “Properties” (on Windows) or “Get Info” (on macOS), then dragging your custom icon into the icon preview area.

6. Set Up Multiple Desktops

Setting up multiple desktops or workspaces is a powerful feature available on many operating systems. This allows users to separate different tasks or projects into distinct environments, reducing clutter and improving focus. Multiple desktops can help you stay organized and avoid distractions.

On Windows, you can use the Task View feature to create multiple desktops. On macOS, you can use Spaces to set up different workspaces. Linux users often use tools like GNOME or KDE to manage multiple desktops.

7. Use Keyboard Shortcuts

Using keyboard shortcuts is a simple yet effective way to streamline your workflow. By assigning custom shortcuts to frequently used applications or actions, you can save time and improve productivity. Custom shortcuts can help you work more efficiently by reducing the need to navigate menus or click through multiple windows.

To create custom shortcuts, you typically need to access your operating system’s keyboard settings. On Windows, you can go to Settings > Ease of Access > Keyboard to set up custom shortcuts. On macOS, you can use the Keyboard preferences in System Preferences to create custom shortcuts.

8. Automate Tasks

Automating tasks is another powerful customization strategy. Tools like AutoHotkey for Windows or Automator for macOS enable users to create scripts that automate repetitive tasks, freeing up time for more important activities. Automation can significantly reduce the time spent on routine tasks, allowing you to focus on more creative or strategic work.

To automate tasks, you can start by identifying repetitive actions you perform regularly, such as renaming files or sending emails. Then, use automation software to create scripts that perform these tasks automatically. This can range from simple actions to complex workflows that involve multiple applications.

9. Customize The Taskbar or Dock

To get the most out of your desktop setup, you can change the taskbar or dock. You can make your desktop easier to use and understand by moving icons around, adding custom tools, or changing how these things look. A dock or desktop that is well-organized can help you get to your most-used programs quickly.

When you right-click on the taskbar in Windows, you can change how it looks and add new icons. You can pin apps to the dock on macOS so they are easy to get to. You can also change the dock’s size and location to fit your needs.

10. Use Third-Party Software

Using third-party software can enhance your desktop customization experience. Programs like Rainmeter for Windows or GeekTool for macOS allow users to create custom widgets and skins that can display a wide range of information, from system stats to inspirational quotes. Third-party software provides a high degree of flexibility, enabling users to design their desktops with unique and functional elements.

To get started with third-party software, you can explore online communities or forums where users share their customizations and provide tutorials on how to implement them. This can be a great way to find inspiration and learn new techniques for customizing your desktop.

Try Customizing Your Desktop

It’s fun and satisfying to change the layout of your desktop, and it can make your computer experience much better. There are many ways to make your computer feel more like your own, whether you want to be more productive, show off your talent, or just make it feel more like you. You can make a workspace that fits your wants and style perfectly by exploring the different customization options. If you want to know more about designing your desktop or need help putting these ideas into action, please don’t hesitate to get in touch with us.

Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

AI Is All Around Us

AI Is All Around Us

IT seems it is virtually impossible to avoid hearing about Artificial Intelligence (AI). Ever since ChatGPT hit the market, AI has become a never ending source of news, articles, advertisements, and lots of gloom. Artificial intelligence isn’t exactly new–the term goes back to the mid-1950s. Artificial Intelligence is a broad term and encompasses a few different subsets of processes. Generally, it refers to machines or computers doing things that we consider a skill limited to human intelligence. What has caught the public eye is what is labeled “generative AI”. Generative AI (e.g ChatGPT) refers to the AI tools that can create content, music, images, code and voice. One of the reasons generative AI is so widespread in its applications is that it doesn’t require coding skills for a layperson to use it, instead the user can instruct the tool to create content by using natural language.

Questions about generative AI

The media has certainly been filled with concern about AI and has raised many questions about areas where we potentially interact with it. How do we know the content we are reading is accurate and can be trusted to have come from reliable sources that have been vetted for accuracy? Can it be used to create misleading information that could misdirect our understanding of social, political, cultural, legal and other issues that affect the well-being of society? Others worry it could displace whole sectors of human labor. These are heavy questions best left to another venue of discussion.

Where is the average person interacting with AI?

We interact with artificial intelligence everyday in places we probably never give much thought. Those recommendations for purchases that you see on every shopping website you visit? That is done by a form of AI known as machine learning. Your thermostat that turns the heat up and down by learning when you usually leave the house? The refrigerator that makes your shopping list? Those are both examples of machine learning as well.

If you use a Managed Service Provider or a Managed Security Services Provider, AI is a new line of higher quality defense against cybercrime that they may be using to protect you. One of the greatest risks a business faces is a breach of its data by cybercriminals: malware, ransomware, et.al. and the tricks being used keep increasing in sophistication. Ransomware is particularly insidious. It can seize your data and hold it hostage for a ransom of currency, crypto or traditional. Once attacked there are very few alternatives to submitting to the ransom request. AI can help MSPs respond faster to specific threats and concerns, and assist in diagnosis and troubleshooting. Also, as every SMB knows, 24/7 monitoring and support is a critical service that an MSP can provide far more efficiently than a company can do in-house. (This has to do with the benefits of economies of scale.) AI can improve 24/7 monitoring because AI can evaluate an enormous amount of data, far faster than humans, and likely identify problems before they affect your business.

7 New and Tricky Types of Malware to Watch Out For

Malware is a huge threat in the digital world. It can cause a lot of damage and cost people a lot of money. As technology advances, so do the tactics used by cybercriminals. In this article, we will explore some of the newest and trickiest types of malware.

7 Malware Threats to Watch Out For

Malware keeps getting more complex and harder to detect. Here are seven new and tricky types of malware that you should know about:

1. Polymorphic Malware

Polymorphic malware is a type of malware that changes its code every time it replicates. This makes it hard for antivirus software to detect because it looks different each time. Polymorphic malware uses an encryption key to change its shape and signature. It combines a mutation engine with self-propagating code to change its appearance continuously and rapidly morph its code.

This malware consists of two main parts: an encrypted virus body and a virus decryption routine. The virus body changes its shape, while the decryption routine remains the same and decrypts and encrypts the other part. This makes it easier to detect polymorphic malware compared to metamorphic malware, but it can still quickly evolve into a new version before anti malware detects it.

Criminals use obfuscation techniques to create polymorphic malware. These include: 

  • dead-code insertion
  • subroutine reordering
  • register reassignment
  • instruction substitution
  • code transposition
  • code integration

These techniques make it harder for antivirus programs to detect the malware. Polymorphic malware has been used in several notable attacks, where it spread rapidly and evaded detection by changing its form frequently. This type of malware is particularly challenging because it requires advanced detection methods beyond traditional signature-based scanning.

2. Fileless Malware

Fileless malware is malicious software that works without planting an actual file on the device. Over 70% of malware attacks do not involve any files. It is written directly into the short-term memory (RAM) of the computer. This type of malware exploits the device’s resources to execute malicious activities without leaving a conventional trace on the hard drive.

Fileless malware typically starts with a phishing email or other phishing attack. The email contains a malicious link or attachment that appears legitimate but is designed to trick the user into interacting with it. Once the user clicks on the link or opens the attachment, the malware is activated and runs directly in RAM. It often exploits vulnerabilities in software like document readers or browser plugins to get into the device.

After entering the device, fileless malware uses trusted operating system administration tools like PowerShell or Windows Management Instrumentation (WMI) to connect to a remote command and control center. From there, it downloads and executes additional malicious scripts, allowing attackers to perform further harmful activities directly within the device’s memory. Fileless malware can exfiltrate data, sending stolen information to attackers and potentially spreading across the network to access and compromise other devices or servers. This type of malware is particularly dangerous because it can operate without leaving any files behind, making it difficult to detect using traditional methods.

3. Advanced Ransomware

Ransomware is a sophisticated form of malware designed to hold your data hostage by encrypting it. Advanced ransomware now targets not just individual computers but entire networks. It uses strong encryption methods and often steals sensitive data before encrypting it. This adds extra pressure on victims to pay the ransom because their data could be leaked publicly if they don’t comply.

Ransomware attacks typically start with the installation of a ransomware agent on the victim’s computer. This agent encrypts critical files on the computer and any attached file shares. After encryption, the ransomware displays a message explaining what happened and how to pay the attackers. If the victims pay, they are promised a code to unlock their data.

Advanced ransomware attacks have become more common, with threats targeting various sectors, including healthcare and critical infrastructure. These attacks can cause significant financial losses and disrupt essential services.

4. Social Engineering Malware

Social engineering malware tricks people into installing it by pretending to be something safe. It often comes in emails or messages that look real but are actually fake. This type of malware relies on people making mistakes rather than exploiting technical weaknesses.

Social engineering attacks follow a four-step process: information gathering, establishing trust, exploitation, and execution. Cybercriminals gather information about their victims, pose as legitimate individuals to build trust, exploit that trust to collect sensitive information, and finally achieve their goal, such as gaining access to online accounts.

5. Rootkit Malware

Rootkit malware is a program or collection of malicious software tools that give attackers remote access to and control over a computer or other system. Although rootkits have some legitimate uses, most are used to open a backdoor on victims’ systems to introduce malicious software or use the system for further network attacks.

Rootkits often attempt to prevent detection by deactivating endpoint antimalware and antivirus software. They can be installed during phishing attacks or through social engineering tactics, giving remote cybercriminals administrator access to the system. Once installed, a rootkit can install viruses, ransomware, keyloggers, or other types of malware, and even change system configurations to maintain stealth.

6. Spyware

Spyware is malicious software designed to enter your computer device, gather data about you, and forward it to a third-party without your consent. Spyware can monitor your activities, steal your passwords, and even watch what you type. It often affects network and device performance, slowing down daily user activities.

Spyware infiltrates devices via app install packages, malicious websites, or file attachments. It captures data through keystrokes, screen captures, and other tracking codes, then sends the stolen data to the spyware author. The information gathered can include login credentials, credit card numbers, and browsing habits.

7. Trojan Malware

Trojan malware is a sneaky type of malware that infiltrates devices by camouflaging as a harmless program. Trojans are hard to detect, even if you’re extra careful. They don’t self-replicate, so most Trojan attacks start with tricking the user into downloading, installing, and executing the malware.

Trojans can delete files, install additional malware, modify data, copy data, disrupt device performance, steal personal information, and send messages from your email or phone number. They often spread through phishing scams, where scammers send emails from seemingly legitimate business email addresses.

Protect Yourself from Malware

Protecting yourself from malware requires using the right technology and being aware of the risks. By staying informed and proactive, you can significantly reduce the risk of malware infections. If you need help safeguarding your digital world, contact us today for expert advice.

Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

Where Do Deleted Files Go?

It may seem like the file is gone for good when you delete it from your computer. However, the truth is more complicated than that. A deleted file doesn’t really disappear from your hard drive; it stays there until new data fills up the space it occupied

This process might be hard to understand for people who don’t know much about how computers handle files. We’ll discuss what happens to deleted files, how to recover them, and why they might still be on your device.

What Happens When You Delete a File?

It’s not as easy as it seems to delete a file. When you send a file to the Trash or Recycle Bin, it is not erased from your hard drive right away. It is instead taken to a temporary storage place and stays there until you decide to empty the bin. The file’s data stays on the hard drive even after the bin is empty; it is marked as free space that can be used by other files.

When you delete a file, you remove its record from the file system. The file system is like a directory that keeps track of all the files on your computer. The operating system will no longer know where the file is, but the data inside will still be there. This is why it’s often possible to recover deleted files with special software, as long as the space hasn’t been filled with something else.

Getting rid of files is a lot like taking the title off of a VHS tape. People who are looking for the movie can still find it on the tape, but without the name, it’s like the movie doesn’t exist. Also, when you remove a file, you’re removing its label from the file system. The data, on the other hand, stays on the hard drive until it’s overwritten.

To manage data successfully and safely, you need to understand this process. For instance, deleting private information might not be enough if you want to be sure it’s gone for good. If you want to delete the information on your hard drive safely, you may need to use extra tools. Next, we’ll explore how to recover deleted files and the importance of backups.

How Can I Get Back Deleted Files?

To recover deleted files, you need software that can scan your hard drive for data that has been marked as available but hasn’t been written over yet. This method might work if the file was recently deleted and the space it took up hasn’t been filled with new data.

How Software for Recovery Works

The way recovery software works is by scanning the hard drive for areas that have data in them but are not currently linked to any file in the file system. After that, it tries to rebuild the file by putting these parts back together. How well this process works will depend on how quickly the recovery is attempted and whether the sections have been written over.

What File Recovery Can’t Do

File recovery works sometimes, but not all the time. It’s much harder or even impossible to recover a removed file if the space it took up has been written over. It’s also possible for the quality of the recovered file to vary, with some files being fully recovered and others only partly.

Why Backups Are Important

Because file recovery isn’t always possible, it’s important to keep regular copies of important data. This ensures that you can still access a file through your backups even if you delete it and can’t recover it.

We’ll discuss more about how different devices handle deleted data and the concept of “secure deletion” in the next section. 

What Does Happen on Various Devices?

Deleted files are handled in a few different ways by different systems. Android phones have a folder called “Recently Deleted” where lost files are kept. This is similar to the “Recycle Bin” or “Trash” on any other computer. Photos and movies deleted from an iPhone are kept in the “Recently Deleted” album in the Photos app for 30 days before being deleted for good.

Secure Deletion

Secure deletion does more than just delete a file from the file system; it also writes over the space it took up to make sure the data can’t be retrieved. This is especially important if you want to make sure that all of your private data is gone.

SSDs vs. HDDs

How lost files are dealt with depends on the type of storage device used. Solid-State Drives (SSDs) handle deleted data more efficiently with a method called TRIM. This can make recovery harder than with traditional Hard Disk Drives (HDDs). 

To keep your information safe on multiple devices, you need to know about these differences. Next, we’ll discuss how to ensure that deleted files are really gone and what you can do to keep your data safe.

How To Make Sure Files Are Really Deleted

There is more to do than just putting things in the trash or recycle bin to make sure they are really gone. You need to do more to ensure that the data is safely erased. This is especially important if you want to keep private data safe from unauthorized access.

You can safely delete files with software that is designed for that purpose. These tools delete files and then overwrite the space they filled several times, making it almost impossible to recover the data. In order to keep private data safe, this step is very important and is called “secure deletion.” Good data management practices can help keep your data safe and secure in addition to secure deletion. Some examples are making regular backups and encrypting your data. 

Take Charge of Your Information

To sum up, if you want to keep your digital life safe, you need to know where deleted files go and how to recover them. You can keep your information safe from unauthorized access by managing your data and backing it up regularly. If you need help safely deleting sensitive files or have questions about how to handle your data, please contact us.

Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

AI: Of any value to an SMB?

AI: Of any value to an SMB?

Artificial Intelligence (AI) has been all the media rage in the past year. Specifically, it isn’t AI in general, but a specific category of AI known as generative AI. This AI is capable of creating content, such as text, images, audio and similar data. Examples of generative AI tools can create content, music, image code, and voice. What this can include are documents that are used for marketing and other content on websites, as well as images, video, and audio. What made generative AI more widespread are the tools that use natural language to utilize them. It doesn’t necessarily require expertise in coding anymore. The generative AI tool that hit the news and has everyone curious about this development is ChatGPT. This allows any user to create conversations, answer text, and similar “written responses.” ChatGPT and similar tools are available to almost anyone.

Of course if you follow the news, there is much excitement about the potential of generative AI. It may be used to facilitate faster customer service, help attorneys evaluate large quantities of legal documents and propose new approaches to cases, medical professionals diagnose, and on and on. It also raises lots of concerns. How does one know that the content created by generative AI is accurate and can be trusted? For instance, can it be used to create misleading information, such as deceptive statements that could alter someone’s understanding of a political, cultural or medical issue. And there are others who worry it could displace whole categories of human workers, but that question isn’t our worry here.

One way you can leverage AI for your benefit is through your Managed Service Provider. Many industries can benefit from the judicious use of AI, such as legal, medical, architectural design, etc. and the IT world is no exception. In particular, AI may be another line of defense in cyber security. Clearly, one of the greatest risks any business faces is cybercrime. Malware, data breaches, ransomware–they all are a business-owner’s nightmare. Ransomware can hold your data hostage. Once attacked, there are very few alternatives to submitting to the ransom request unless you have solid, uncorrupted backups.

AI can help MSPs respond faster to specific threats and concerns, and assist in diagnosis and troubleshooting. Also, as every SMB knows, 24/7 monitoring and support is a critical service that an MSP can provide far more efficiently than a company can do in-house. This has to do with the benefits of economies of scale. AI can improve 24/7 monitoring because AI can evaluate an enormous amount of data, far faster than humans, and likely identify problems before they become business effecting.

One way a small business can utilize AI is marketing and sales. A lot of an SMB’s digital marketing tasks can be time-consuming and easily automated. Drip email campaigns, website visitor tracking, understanding where each customer exists in the sales funnel at any given moment, and other digital tools that increase customer engagement and drive sales are an excellent introduction to AI as a marketing tool. These tools both free up sales and marketing staff for other more complex tasks and improve customer engagement. These tools can be easily deployed by SMBs and are an excellent introduction to AI. Talk to a trusted MSP for guidance. You don’t have to go it alone.

New Gmail Threats Targeting Users in 2025 (and How to Stay Safe)

Cybercriminals target Gmail a lot because it’s very popular. It also integrates with many other Google services. As AI-powered hacking attacks become more common, it gets harder for people to distinguish between real and fake emails. 

As 2025 approaches, it’s crucial for Gmail users to be aware of these new threats and take steps to keep their accounts safe. We’ll discuss the new threats that Gmail users face in 2025 and give tips on how to stay safe.

What Are the New Threats to Gmail in 2025?

Cyber threats are constantly evolving, and some of the most sophisticated attempts have been aimed at Gmail. One major concern is that Artificial Intelligence (AI) is being used to create scam emails that appear very real. The purpose of these emails is to mimic real ones, making them difficult to spot. AI is also being used to create deepfakes and viruses, which complicates security even further.

Gmail is deeply connected to other Google services. This means if someone gains access to a user’s Gmail account, they might be able to access all of their digital assets. These include Google Drive, Google Pay, and saved passwords. This makes it even more critical for people to secure their Gmail accounts.

When hackers use AI in phishing attacks, they can analyze how people communicate. This helps them write to create emails that look almost exactly like real ones. This level of sophistication has made phishing efforts much more likely to succeed. Now, almost half of all phishing attempts use AI technology.

Gmail continually updates its security, so users need to be adaptable to stay safe. We’ll delve into the specifics of these threats and explore how they work in the next part. Cyber threats are always changing, and Gmail users must stay vigilant to protect themselves. Next, we will explore what these threats mean for Gmail users and how they can impact both individuals and businesses.

What Do These Threats Mean for Gmail Users?

Gmail users are particularly concerned about phishing scams that utilize AI. AI is used in these attacks to analyze and mimic the communication styles of trusted sources, such as banks or Google. This makes it difficult for people to identify fake emails because they often appear real and personalized.

This is what deepfakes and malware do:

  • Deepfakes and viruses created by AI are also becoming more prevalent. 
  • Deepfakes can be used to create fake audio or video messages that appear to come from people you know and trust (which complicates security more). 
  • AI-generated malware is designed to evade detection by regular security tools.

Effects on People and Businesses

Identity theft and financial fraud are two risks for individuals who use Gmail. But these threats have implications that extend beyond individual users. Businesses are also at risk. Compromised Gmail accounts can lead to data breaches and operational disruptions.

To stay safe, users need to be aware of these risks and take proactive steps to protect themselves. The impact of these threats on both individuals and businesses shows how important security is. Next, we will explore other dangers that Gmail users should be aware of.

What Are Some Other Dangers That Gmail Users Should Know About?

AI-powered hacking isn’t the only new threat that Gmail users should be aware of. More zero-day exploits are being used to attack users. They exploit previously unknown security vulnerabilities in Gmail. This allows them to bypass traditional security measures. Attackers can access accounts without permission before Google can address the issue.

Quantum computing is also a huge threat to current encryption methods. As quantum computing advances, it may become possible to break complex passwords and encryption keys. This could make it easier for hackers to access Gmail accounts. Users can implement strong passwords, enable two-factor authentication, and regularly check account settings for suspicious activity. Next, we will explore how to keep your Gmail account safe.

How Can I Keep My Gmail Account Safe?

There are tons of security threats out there for Gmail users. But there are still things you can do to stay safe. Several steps can be taken to protect your Gmail account from these threats:

Make Your Password Stronger

It is very important to use a strong, unique password. This means avoiding common patterns and ensuring the password is not used for more than one account. A password generator can help create strong passwords and keep them secure.

Turn on Two-Step Verification

Two-factor authentication is safer than a password. This is because it requires a second form of verification, like a code sent to your phone or a physical security key. Attackers will have a much harder time accessing your account.

Check Third-Party Access

It’s important to monitor which apps and services can access your Gmail account. As a safety measure, remove any access that is no longer needed.

Use the Advanced Protection Program in Gmail

Google’s Advanced Protection Program gives extra protection against scams and malware. It includes two-factor authentication and physical security keys. It also scrutinizes file downloads and app installations thoroughly. By following these steps, Gmail users can significantly reduce their risk of falling victim to these threats.

Keep Your Gmail Account Safe

As we’ve discussed, the threats to Gmail users are real and evolving. Users can protect themselves by staying informed and implementing robust security measures. Never give up and be prepared to address new challenges as they arise.

Staying up-to-date on the latest security practices and best practices is important to keep your Gmail account safe. In today’s cyber world, it’s crucial for both individuals and businesses to protect their digital assets. Don’t hesitate to reach out if you’re concerned about keeping your Gmail account safe or need more help avoiding these threats. You can count on our team to help you stay safe online as the world of hacking continues to evolve.

Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

Leveraging your business data to drive better business outcomes

Leveraging your business data to drive better business outcomes

Smaller firms may hear about AI and how data is driving the big corporations of the world, but they often don’t realize that they can do the same. The size and age of your business doesn’t have to be a limiting factor in whether you use data. Today’s blog is a quick look at data management for the small firm.

The first lesson is: don’t take your data for granted. The basic business model for some large IT companies is monetizing the data that they collect. While this may not be your goal, you probably collect a great deal of data about your customers, prospects, and operations. An MSP can help you make better use of that data. Here are just three examples:

Marketing

Data tells you who is interested, when they’re interested, and in what they are interested. Data can tell you where each individual prospect sits in the sales funnel, so your marketing messages reach them exactly where they are. It can also track the performance of your online marketing initiatives.

Forecasting and Sales

Customer Relationship Management applications exist because of the data that can now be collected. They monitor sales efforts, nurture leads, and work to improve customer engagement.

In-house and Operations

Data can track all manner of things in your production of goods or services, identifying where resources are being spent in each step of the process. Data can also be used in scheduling and pricing, although these tools can have human resource and customer relations implications that need to be carefully considered.

Planning and the Future

Technology is more than just something to run your business today. It can be a source of innovation for the future of the business, pushing it in new directions. You should be taking a proactive view of technology as a strategic tool for the long-term growth of the business. How can new technology help with in-house software development, infrastructure upgrades, digital transformation, and product innovation? Questions to ask in this context would be “can technology improve the delivery of products and services, or improve qualitatively the nature of the product or service itself?” As part of C-suite plans to stay competitive and thrive in the market, leadership needs to understand what new technologies are available for future innovation. However, that means you need technology support that is focussed on strategic planning; understanding new technologies that can move the business forward. For an SMB, Managed Service Provider can be the CIO/CTO that understands your business and helps plans for the future.

In summary, most SMBs are limited in how they can make use of technology in their strategic planning. As a result, this may compromise their capacity to remain competitive in the long-term. Consider using an MSP as a strategic partner in your long term planning.

8 Considerations Before Buying Used Technology

We use our devices every day, so they need to work well for our needs. A device that’s slow or broken is inconvenient and can affect productivity for day-to-day tasks. But buying a brand new phone or laptop isn’t always the best option. We’ll cover eight things you should consider before making the purchase of a used device. 

8 Things to Consider Before Buying Used Technology 

Tech that’s used can be a way to save cash. According to recent data, 70% of consumers bought or sold used technology in 2023. It’s a popular market that’s expected to grow to $2.7 trillion in 2025. 

However, you still have to exercise caution when buying any used device. Before purchasing used electronics, consider these eight things: 

1. Is the Device Still Supported?

Before actually buying used tech, check to see if it still gets updated. Older devices may not receive new software, which could make them less safe to use. Security updates protect your gadget against cyber attackers. 

When a device is no longer supported, it can’t get security patches in the latest updates. This leaves an opening for hackers to get in. To protect your information, you should always be able to update the device you’re using.  

If a device doesn’t get these updates, then it’s not something worth buying. Check the manufacturer’s website and see how long they support the device. This will let you know how long you can use it safely. Other brands could support their products longer than others do.

2. Device Age

The age of the device is very important. New devices generally work better and have long-lasting quality. If your device is a few years old, you may notice some performance issues. 

Check when your device originally hit the market. This will tell you how old it is. You can look into newer models of devices and see their capabilities, too. Decide if the device will still provide whatever you require in the way of functionality. 

3. Battery Health

Try to get a rough idea about the battery health. Certain vendors may provide that information for you. A healthy battery will allow you to use your device for long periods without having to charge it. 

If your battery health is low, it may be time for an upgrade. Check out how much the replacement of the battery will be. Then, add it to the system cost.

4. Any Apparent Damage?

Visible damage on the device could mean bad performance. Cracks and dents might indicate falls or rough handling. They could also signal severe internal problems within the gadget.

Water damage can also cause a number of problems. Look for discoloration or rust. If there’s noticeable damage to the device, it may not be worth it. Major defects can impact how the device works when you use it daily. 

5. Are All Accessories Available?

Ensure that you get everything that you might need with the gadget. Missing items could mean additional purchases later. Chargers and cables are important. Ensure that they are present with your purchase.

Extra things such as cases and headphones are always nice to have. Check whether they are included. If you have to purchase these items separately, it will add to the overall cost. 

6. What’s the Return Policy?

It is always important to know the details of the return policy. This way, you can take it back if something goes wrong. If anything happens to the device, a warranty can help with repair or replacement. Check these details before purchasing to be safe. 

7. What is the Cost?

Compare it with new and other used alternatives to make sure you’re getting the best deal. Sometimes buying a brand new device doesn’t cost much more. You may consider buying one as new instead if it’s not too far off. Research several sellers to make sure you’re not overpaying. 

8. Is It Possible to Try Before You Buy?

It’s always a good idea to try a device before you buy. This is especially true when buying on a peer marketplace. If at all possible, meet the seller and try out the device in person. It’s the best way to test before making a commitment. 

Not able to meet in person? Ask for a video. The seller can make a video demonstrating the device. This way, you can make sure you’re not wasting your time meeting them. To be safe, you can purchase a used device from a major retailer and test the device in the store. 

Buying Used Tech 

Buying used technology can be a little tricky, but if you think about these things, you’re likely to make a good choice. Remember to check key things like battery health, device support, and prices before you buy. While used tech can be cheaper than new, it’s not always a better deal. 

Make sure the device you choose will work well for your needs. It should also be secure to use and be functional for a long time. If you can find a used device that’s not too old at a comparable price to new ones, you may have a great deal on your hands. Contact us today for help finding a quality used device. 

Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

All About the New U.S. Cyber Trust Mark

The Cyber Trust Mark is a new smart device label created by the US government to prove that a device is safe. Internet of Things (IOT) devices have risen in popularity recently. Devices like smart thermostats and baby monitors make our lives easier, but also open us up to cyber threats. 

There were over 112 million IoT cyber attacks worldwide in 2022, and this number continues to grow. With an increase in AI-powered attacks, an 82% increase was expected in 2024. The United States created new standards to confirm a device is safe. 

As a result, you may see a shield with the “U.S. Cyber Trust Mark” when device shopping. Let’s take a look at what this means and how you can use this new feature next time you make a purchase. 

What is the Cyber Trust Mark?

Smart devices are everywhere nowadays, from our homes to offices. Yet, some such devices are still insecure, leaving openings for hackers to steal our info and spy on us. In 2023, TVs, smart plugs, and digital video recorders had the most IoT vulnerabilities and attacks. Many more types of devices may be dangerous without our knowledge. 

This problem is now being solved through the Cyber Trust Mark. It will tell you which device is safe without a doubt. Even if you’re not tech-savvy, you can purchase with confidence.  

How Does a Device Get the Cyber Trust Mark?

To get the U.S. Cyber Trust Mark, a device has to undergo tests to verify its security. These tests cover several points and examine things like:

First, the device should have strong passwords. Weak passwords are easily guessed by hackers. This is one of the most common ways cybercriminals hack into devices. Next, the device should keep your information safe. It should use appropriate methods to lock up your data for privacy and security. 

The device should also be regularly updated. These updates fix problems and keep the device safe from hackers. Devices with frequent updates are more secure than others. 

How Often are the Standards That Define the Cyber Trust Mark Updated?

The standards of the mark will change over time. New threats keep appearing, and the government will update the standards to cope with these. This way, the mark will always stand for good security.

Retesting of the devices might sometimes be necessary. This helps to ensure that they still meet the standards.

How Can Companies Get the Mark for Their Devices?

Companies have to apply to get the mark. They send their devices for testing, and if it passes, it gets the mark. The company can then put the mark on the box of the device.

This requires time and costs, but it’s worth it for businesses. It can help them sell more devices with an increase in consumer trust. 

When Will We See the Cyber Trust Mark?

It is new, but the mark will start showing up on devices soon. They want stores to start using it immediately, meaning the next time we go shopping, we may see it. Many types of smart devices may obtain the Cyber Trust Mark, including but not limited to the following:

  • Smart TVs
  • Smart speakers
  • Security cameras
  • Smart thermostats
  • Smart locks

How Does the Mark Help Consumers?

The Cyber Trust Mark makes shopping simpler. It doesn’t require any technical knowledge. All you have to do is look for the mark to confirm which device is safe. 

The mark also encourages companies to make safer devices. They want the mark, so they work harder at security.

What if a Device Doesn’t Have the Mark?

If a device doesn’t have the mark, that doesn’t mean it’s not safe. In this case, you should look into its safety features. You may also ask the store or check online for more information.

Wherever possible, it’s best to choose devices that carry the mark. This way, you can be sure they have passed important safety tests.

What to Do If You Already Have Smart Devices?

If you already have smart devices, don’t worry. You can still take steps to make them safer, even without the trust mark. 

Here are some tips:

  • Change default passwords 
  • Keep the software updated 
  • Turn off features you don’t use 
  • Use a strong Wi-Fi password

Follow these steps to help protect your devices and your info.

What’s Next for Smart Device Safety?

The Cyber Trust Mark is a big step for device safety, but it’s just the beginning. We’ll see more changes in the future. These may include:

  • Stricter standards for the mark
  • More types of devices getting the mark
  • Better ways to test device safety

The goal is to make all our smart devices safer to protect our info and our privacy. For now, the mark will only apply within the U.S., but other countries may create something similar in the future. 

Stay Safe and Smart

The Cyber Trust Mark helps us in making informed choices; it’s an easy way to know what devices are safe. When you shop, look for the mark. It’s your sign of a trustworthy device.

Keep in mind that device safety is constantly changing. Keep yourself informed about new threats and safety tips. 

If you have any questions about device safety, don’t be afraid to ask. Contact us today for help making your smart home safe and secure.

Featured Image Credit

This Article has been Republished with Permission from The Technology Press.