Reliable Networks Blog

Why MSP relationships fail

Why MSP relationships fail

A lot of SMBs opt for managed service providers who can help handle their IT requirements, and for the most part, it works well. Almost everyone knows the benefits of having a MSP manage your IT. Increased cost savings, ability to focus on your business without worrying about IT, better IT support and expertise, and so on. But, there are times when the managed IT services model fails, leaving business owners to wonder what went wrong. This blog discusses some key reasons why MSP relationships fail.

You didn’t do a reference check
Did you just pick the first MSP you found on the Google search? Did you just go by the presentations they gave you, or the information on their website? Always remember to ask your MSP for references. Talk to someone they work with and get feedback.

They don’t have enough staff
If your MSP is short of staff, they won’t be able to give you the attention you need. One of the biggest advantages of bringing an MSP onboard is having someone who proactively manages and monitors your IT requirements– something you cannot do without a full fledged IT department. So, it is important that your MSP is well-staffed.

They are not experienced enough
Before you bring an MSP on board, make sure you pay attention to how long they have been in business. This is important because the whole idea behind hiring an MSP is to leverage their knowledge and expertise. Secondly, someone who has been in the business for quite some time is more likely to be able to scale with you as you grow.

They said they will be there, but…
You want your MSP to be available 24/7, because with IT, you never know when the problem will arise. Not only should your MSP be proactively monitoring your IT infrastructure to ensure everything runs smoothly, they should also be able to resolve IT problems when they happen–time and day notwithstanding, so that your business is back up and running as soon as possible.

They are not able to provide you with all that you need
Sometimes, as you grow, your IT needs change. You may need much more support and new technologies that you didn’t think you’d need earlier. In such cases, if your MSP is not able to grow and scale with you, then the relationship won’t work.

When choosing an MSP, think of the whole process as a partnership, and not a one-time deal. When you look at the relationship as a long-term one, you are more likely to consider all the factors that go into making your relationship with the MSP work in the long run.

How to Minimize Ransomware Damage

Ransomware has now become a big problem for many people and businesses. It can lock up your files and make you pay money to get them back. This article will show how one can protect themselves from ransomware and what to do in case of an attack.

What is ransomware?

Ransomware is a type of bad software. It penetrates your computer, locks up your files, and then they ask you to pay money to unlock your files. This can be very scary and costly.

How does ransomware work?

Ransomware usually comes in through email or bad websites. It can also spread through networks. Once it’s in, it starts to lock up your files with strong codes. Then you see a message asking for money.

How can you prevent ransomware attacks?

There are many ways to stop ransomware before it hurts you. Here are some key steps:

Keep your software up to date

Always keep your computer and programs up to date. Updates often fix problems that ransomware uses to get in.

Use good antivirus software

Get strong antivirus software. Keep it turned on and updated. It can detect many kinds of ransomware.

Be careful with emails

Don’t open emails from people you don’t know. Don’t click links or download files unless you are sure they’re safe.

Back up your files

Copy your most important files and store them on something other than your primary computer. That way, if ransomware locks your files, you’ll still have copies.

What do you do if you get ransomware?

So you think you have ransomware? Don’t panic. Here’s what to do:

Disconnect from the network

Immediately disconnect your computer from the internet. This may prevent the ransomware from spreading or worsening.

Don’t pay the ransom

Experts say you shouldn’t pay. There’s no guarantee you’ll get your files back. Plus, paying encourages more attacks.

Report the attack

Tell the police about the attack. Also, report it to your country’s cyber security center. They can help and use the info to stop future attacks.

Use your backups

If you have backups, then you can restore your files from them. That is what backups are for, after all.

How can businesses protect themselves?

Businesses will want to take a few additional steps to remain safe. Here are some suggestions:

Train your employees

Train your employees about ransomware. Give them examples of what to watch out for, and what to do in case they encounter something suspicious.

Use strong passwords

Ensure that everyone uses good passwords. Also, use different passwords for different accounts. This might make the ransomware spread more slowly.

Limit access to key files

Not everyone needs access to every file. Provide access only to those needed to perform the job. This may limit how far ransomware can spread.

Have a plan ready

Have a strategy in place, in case you become a target of ransomware. Exercise it. Preparation will make you swift and thereby contain the damages.

How is ransomware evolving?

Ransomware is getting newer tricks all the time. Watch out for these:

Attacks on phones and tablets

Not only computers but also your phones and tabs could be attacked by ransomware now. Be wary with all your devices.

Double extortion

Some ransomware now steals your data before it locks it. Then the bad guys threaten to share your private info if you don’t pay. This makes the attack even worse.

Attacks on cloud services

Many people are migrating to the cloud for storing data. Ransomware has started targeting those services too. Ensure your cloud accounts are secure. 

Stay Safe and Prepared

Ransomware is a serious threat, but you can protect yourself: keep your software updated, be careful online, and always have backups. If you run a business, train your team and have a solid plan. Stay alert and ready.

Do not try to face ransomware on your own. Contact us if you need any help with ransomware or have additional questions. 

Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

10 Steps to Prevent a Data Breach

Data breaches can harm your business. They can cost you money and trust. Let’s look at how to stop them from happening.

What is a data breach?

A data breach is when someone steals information. This can be names, emails, or credit card numbers. It’s bad for your customers and your business.

Why should you care about data breaches?

Data breaches are terrible things. They will cost you money. Perhaps your customers will stop trusting you. You may even be fined. It is vital to try to prevent them from occurring in the first place.

How do you prevent a data breach?

Here are 10 steps to help keep your data safe:

1. Use strong passwords

Use long, complex passwords that are hard to guess. Include letters, numbers, and symbols. Do not use the same password for all of your accounts.

2. Update your software

Always update your computer programs. Updates usually patch security holes. Have your computer set to update automatically.

3. Train your employees

Educate your employees on data security. Teach them how to identify fake emails. Inform them to not click on suspicious links.

4. Use encryption

Encryption scrambles your data. Only people who have a special key can read it. Use encryption on important information.

5. Limit access to data

Not everyone needs to know everything. Only give people access to what they need for their work.

6. Create backups of your data

Create copies of your important information. Keep these copies in a safe location. This helps in case anyone steals or destroys your data.

7. Use a firewall

A firewall acts like a guard for your computer. It blocks the bad things from getting inside. Always turn the firewall on.

8. Be careful with emails

Almost every data breach starts with a trick email. Don’t open emails from people you don’t know. Never click on links unless you are sure that they are safe.

9. Protect your Wi-Fi

Use a strong password on your Wi-Fi. Do not leave the default password on. Update your Wi-Fi password frequently.

10. Have a plan

Prepare a plan if, in case of a data breach. Know whom to contact and what you should do. Do a practice drill so you are ready if there is an intrusion.

Even with good plans, data breaches can still happen. If one does, take action quickly. Inform your customers about the breach ASAP. 

Fix the problem that led to the breach. Then, use what you learned from that mistake to make your security better.

At what frequency is security checked?

Keep checking your security. Look over it at least once a month. There are new dangers all the time. Keep informed about the most up-to-date ways of keeping the data safe.

Can small businesses be targets for data breaches?

Yes, small businesses can be targets too. Actually, most hackers target small businesses. They perceive their security level to be low. Whatever the size, make sure your business is prepared.

What are some tools that can prevent data breaches?

There are lots of tools to help keep data safe. Antivirus software stops bad programs. Password managers help you use strong passwords. VPNs keep your internet use private. Employ these tools to make your data much safer.

How much does it cost to prevent a data breach?

The cost may be high to prevent data breaches. But it costs less than fixing a breach after it has happened. Consider this as insurance for your data; thus, the cost is well worth keeping your business safe.

Stay Safe and Secure

Data safety is very important; it keeps your business and customers safe. Take these steps to prevent data breaches. Always be on guard against new threats. If you need help, ask an expert. They can make sure your data stays safe. 

Don’t wait until it’s too late. Start protecting your data today.

Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

Do your homework: 3 things to do when looking for an MSP

Do your homework: 3 things to do when looking for an MSP

Thinking of hiring a Managed Service Provider, but not sure how to go about it? Here are a few things to do before you zero in on one.

Figure out what you have already
The first step in a good plan is to figure out where you stand currently. Before you talk to an MSP, conduct an audit of your IT infrastructure to decide what you have currently. List all your hardware and software. When performing this IT audit, don’t forget other technologies that you are using, such as biometric access systems, CCTV systems and even telephone systems. You may think they are irrelevant as they are not directly related to your IT infrastructure, but, in the near future you may want them all to be connected to one another, and so, including them in the audit and inventory right now is a good idea.

Figure out what you need
This is the next step. After you determine what you already have, the next step is to figure out what you need. What do you want to add on or remove from your existing IT infrastructure? Are your servers too slow? Do you want to switch to the Cloud instead of traditional services? Do you want a Unified Communications set up instead of your current PBX phone line? Do you want to shift to a work-from-home model and need the infrastructure to support that?

Do your research
Now that you are clear about what you have and what you need, start doing your research. If you have an in-house IT team, you can ask them to evaluate the various options that can help you reach your goal. If not, then there are plenty of resources available online for SMBs that help with tech questions. https://www.sba.gov/learning-center is one great resource and a Google search will get you more.

As a part of this research, you should also make a list of credible MSPs in your area and learn more about them. A Google search can help you with that, but it would be even better if you reach out to a couple of your peers requesting them to refer you to their MSPs, if they have one.

Hiring an MSP means trusting them with your IT infrastructure, so it is very important that you have a clear understanding of what you really want and need, so you can share your expectations with your new MSP. This transparency and clarity goes a long way in determining the success or failure of your relationship with the MSP.

How to Spot Hidden Malware on Your Devices

Malware is bad software that can hurt your computer or phone. It can also make your device run slow and steal your info. 

Here is how you can spot hidden malware on your devices.

What is Malware?

The word “malware” is short for “malicious software.” It is a program that tries to harm your device or data. The most common types of malware are created by hackers looking to cause trouble.

There are lots of different types of malware.

Viruses

Viruses will spread from device to device. They can destroy your files or make your computer run really slow.

Trojans

Trojans act like they’re good programs, but they actually aren’t. They might steal your information.

Ransomware

Ransomware will lock your files. It will then ask you for money in exchange for your files.

How Does Malware Get on Your Device?

Malware can creep onto your device in so many ways:

Downloading Bad Files

Sometimes you might download a file that has malware in it. Be careful what you click on!

Visiting Bad Websites

Some websites can put malware on your device when you visit them.

Opening Weird Emails

Hackers can send emails with malware attached. Don’t open emails from people you don’t know.

What Are Signs of Hidden Malware?

Malware can be sneaky. But there are some signs to look out for:

Sluggish Device

If your device is acting really slow, it may have malware.

Suspicious Pop-ups

Lots of strange pop-up advertisements may be malware.

Battery Quickly Dies

Malware may be draining your battery.

Data Usage High

If your internet speeds seem slower or you are using more data than normal, it may be malware.

How Can You Check for Malware?

There are several ways to search for malware on your device:

Use Antivirus Software

Antivirus programs can scan your device for malware. They can find and remove bad software.

Check Your Apps

Look at all the apps on your device. Delete any that you don’t remember installing.

Look at Task Manager

On a computer, open Task Manager. Look for programs that use a lot of resources or have weird names.

Check Your Browser

Check your browser extensions. Remove any that you do not use or recognize.

What to Do If You Discover Malware?

If you think you have malware, don’t panic! Here is what you should do:

Run a Full Scan

Use your antivirus to run a full scan of your device.

Update Your Software

Make sure all of your programs and your operating system are current.

Change Your Passwords

Change the passwords to all your valuable accounts.

Backup Your Data

Back your important files up to a safe location, such as a cloud service.

How to Avoid Malware?

Better not to let malware onto your device at all. Here’s how:

Keep Everything Up-to-Date

Keep your operating system and applications updated at all times.

Be Careful What You Click

Avoid clicking on any link or downloading a file unless you are sure it is safe.

Use Strong Passwords

Make your password long and hard to guess. Use different passwords for each account.

Use Antivirus Software

Keep good antivirus software on your device and run scans often.

Stay Safe Online!

Malware can be scary, but you can protect yourself. Always be careful online and keep your devices safe. If you need help with malware or want to learn more about online safety, contact us today. We’re here to help you stay safe in the digital world!

Featured Image Credit

This Article has been Republished with Permission from The Technology Press.