Reliable Networks Blog

Your guide to Office 365: Part 1

February 27, 2024 No Comments

Your guide to Office 365: Part 1

Are you considering investing in Microsoft Office 365? Whether you already use the Microsoft Office Suite and are now thinking of switching, or considering whether to opt for this Microsoft product as your first Office tool, this blog will help you understand Microsoft Office 365 better. Learn what Office 365 is all about in our 2-part blog series.

What is Office 365?

Let’s start with what Office 365 is. Office 365 is a suite of Microsoft Office programs that includes email client, spreadsheet, presentation, document, calendar/reminder, collaboration and chat tools.

How is it different from the regular Office package?

Unlike the regular Office package, Office 365 is web-based. That means all your data is stored in the cloud and retrieved from there every time you need to access it. It is not necessary to store the software on your computer, though you have the option to install it if you wish.

What are the benefits of Office 365?

Web-based

The regular Office package stores your data locally, on a computer. When you store your data locally, there are chances of downtime and data loss if the hard disk becomes corrupted or fails. Also, you cannot access it unless you have access to the specific computer or hard disk it is stored on. Office 365, on the other hand, is web-based and can be accessed from anywhere, as the data is not stored on any particular hard disk.

Standard data security is taken care of

Office 365 uses encryption, so, in general, your data is safer than it would be on the desktop version of the Office. Plus, it is HIPPA and FERPA compliant, which makes it easier if you are operating in the healthcare or education sector. Plus, the security in cloud-based storage is generally stronger than what you get when storing at the local level.

More storage

Office 365 offers more storage space compared to the traditional version of Office. In the traditional version, when you use Outlook email client, the emails are stored on your hard drive, slowing down your system and eventually making you run out of space, forcing you to delete a lot of those older emails. Often we see that clients don’t want to lose old emails. Maybe they find them all too important to let go of, or they just don’t want to spend time browsing through hundreds of them deciding which ones to delete. In any case, Office 365 comes with 50GB of storage space for emails, so you don’t have to worry about this issue anymore.

Stay tuned for part two of our blog, Your Guide to Office 365-II.

9 Tips for Setting Up AI Rules for Your Staff

February 25, 2024 No Comments

Artificial intelligence (AI) is a powerful tool. It can enhance the productivity, efficiency, and creativity of your staff. But AI also comes with some challenges and risks. Businesses need to address and manage these to use AI effectively.

Establishing clear and ethical guidelines, or “AI rules,” for staff interaction is essential. Otherwise, you may not know when AI is being used for business data. Employees may also be scared to use AI without direction. This can leave them missing out on incredible time savings.

64% of businesses expect AI to increase productivity.

In this article, we will share some tips for setting up AI rules for your staff. These tips can help you harness the benefits of AI while avoiding the pitfalls.

Define the scope and purpose of AI use.

Before you introduce AI to your staff, you need to have a clear vision. Know what you want to achieve with AI. As well as how it aligns with your business goals and values.

You also need to communicate this vision to your staff. Explain how AI will support their work and improve their outcomes. This will help you set realistic expectations and avoid confusion or frustration.

Establish ethical principles and guidelines.

AI can have significant impacts on your staff, customers, and partners. As well as society at large. So, you need to ensure that your AI use is ethical, fair, transparent, and accountable. You can do this by developing a set of ethical principles and guidelines. They should reflect your organizational culture and values. As well as follow relevant laws and regulations. You also need to educate your staff on these guidelines and track their compliance.

Involve stakeholders in the decision-making process.

AI rule-setting should not be a top-down process. Involve key stakeholders, including employees, in the decision-making process. Gather insights from different departments and roles. This helps ensure that AI rules are reflective of diverse perspectives. This collaborative approach enhances the quality of the rules. It also fosters a sense of ownership and engagement among staff members.

Assign roles and responsibilities.

AI is not a magic solution that can replace human judgment and oversight. You still need to have a clear division of roles and responsibilities. This would be between your staff and the AI systems they use.

You should define who handles the following AI system tasks:

  • Design
  • Development
  • Deployment
  • Maintenance
  • Auditing
  • Updating

You should also define who is accountable for the outcomes and impacts of AI use. Ensure that you support your staff with training, enablement, and change management.

Provide training and support.

Empower your staff with the skills necessary to work effectively alongside AI. Offer comprehensive training programs. They should cover the basics of AI technology. As well as its applications within the organization and guidelines for AI interaction. Providing ongoing support ensures that employees feel confident. As well as capable in their roles within an AI-enhanced environment.

Ensure data security and privacy.

AI systems often rely on vast amounts of data. As such, emphasize robust data security and privacy measures. Clearly communicate the steps taken to safeguard sensitive information. Adhere to data protection regulations. Establish a robust cybersecurity framework. One that protects both employee and organizational data from potential breaches.

Put a feedback loop in place.

Create a system for gathering feedback from employees about their interactions with AI. This feedback loop serves as a valuable mechanism. It helps with identifying areas of improvement and refining AI rules. As well as addressing any concerns or challenges that arise during implementation. Actively listen to employee feedback to foster a culture of continuous improvement.

Review and update your AI rules regularly.

AI is a dynamic and evolving field. It requires constant adaptation and improvement. You cannot set up your AI rules once and forget about them. You need to review and update these rules regularly. This is to ensure that they are still relevant and effective. As well as aligned with your business goals and values. You also need to evaluate the performance, outcomes, and impacts of your AI use. Use this information to make adjustments as needed.

Encourage a growth mindset.

Foster a culture of curiosity and a growth mindset within your organization. Encourage employees to embrace AI as a tool for augmentation. But not a replacement. Communicate that AI is here to enhance their capabilities and streamline processes. It allows them to focus on more strategic and creative aspects of their roles.

Get Expert Guidance with an AI Transformation

AI can be a game-changer for your business. That is if you use it wisely and responsibly. By following these tips, you can set up AI rules for your staff. Rules that can help you leverage the power of AI while minimizing the risks.

Need an expert guide for a digital or AI transformation? Give us a call today to schedule a chat.

—
Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

Gamers Beware! Hackers are Targeting You.

February 20, 2024 No Comments

Gamers haven’t really been the focus of cybersecurity for a long time. You mostly hear about attacks on businesses. Or stolen personal data due to phishing attacks. But gamers are not safe from hackers targeting them.

As cyberattacks continue to escalate, gamers have become prime hacking targets. Malicious actors seek to exploit vulnerabilities in the digital realm. The gaming industry continues to expand. Also, more users immerse themselves in virtual worlds. As this happens, the risks associated with cyberattacks on gamers are on the rise.

Cyberattacks on young gamers increased by 57% in 2022.

Younger gamers playing games like Minecraft, Roblox, and Fortnite are particularly at risk. They’re also often playing on their parents’ devices. Data that holds the interest of hackers fills these devices.

Next, we’ll delve into the reasons behind the increasing threat landscape. As well as discuss ways for gamers to safeguard themselves against potential threats.

The Gaming Boom and Cybersecurity Concerns

The exponential growth of the gaming industry has brought entertainment to millions. But it has also attracted the attention of cybercriminals looking for lucrative opportunities.

According to an MSN article, cyberattacks on gaming platforms are becoming more prevalent. Hackers are deploying sophisticated techniques to compromise user accounts. As well as stealing sensitive information and disrupting online gaming experiences.

Stolen Credentials and In-Game Items

What’s one of the primary motivations behind these cyberattacks? It’s the prospect of acquiring valuable in-game items. As well as the account’s credentials. Virtual goods, such as rare skins, weapons, or characters, hold real-world value. Hackers exploit weak passwords and security loopholes. This allows them to gain unauthorized access to user accounts. Once they do, they pilfer these coveted items for illicit gains.

Ransom Attacks on Gaming Accounts

Ransom attacks have become increasingly prevalent in the gaming world. In these instances, cybercriminals gain control of a user’s account. They then demand a ransom for its release. Hackers often demand the ransom in untraceable cryptocurrency. Gamers may follow the hacker’s demands. As they do not want to lose a meticulously curated game profile. As well as their progress and achievements.

Disruption of Online Gaming Services

Beyond individual attacks, hackers are now targeting gaming platforms. Their intent is to disrupt online services. They launch DDoS (Distributed Denial of Service) attacks to overwhelm servers. This renders them inaccessible to legitimate users.

This frustrates gamers. But can also have severe financial repercussions for gaming companies. They must grapple with the costs of mitigating these attacks. As well as the potential revenue losses.

Understanding the Motivations of Cybercriminals

Effectively combating the rising tide of cyber threats in gaming takes knowledge. It’s crucial to understand the motivations driving these attacks. Virtual economies within games have created a lucrative market for cybercriminals. Additionally, the anonymity of the gaming community makes gamers attractive targets.

Safeguarding Your Gaming Experience: Tips for Gamers

The cyberattack risks are escalating. Gamers must take proactive steps to protect themselves from potential cyber threats. Parents also need to watch out for younger gamers.

Here are some essential tips to enhance gaming cybersecurity.

Strengthen Your Passwords

What’s one of the simplest yet most effective ways to secure your gaming accounts? It is using strong, unique passwords. Avoid using easily guessable passwords. Incorporate a mix of letters, numbers, and special characters. Regularly updating your passwords adds an extra layer of security.

Enable Multi-factor Authentication (MFA)

Multi-factor Authentication is a powerful tool that adds significantly to security. MFA users verify their identity through a secondary method. Such as a code sent to their mobile device. Enabling 2FA greatly reduces the risk of unauthorized access. Even if a hacker has compromised your password.

Stay Informed and Vigilant

Be aware of the latest cybersecurity threats targeting the gaming community. Stay informed about potential risks. As well as new hacking techniques and security best practices. Additionally, be vigilant when clicking on links or downloading files. Keep your guard up when interacting with unknown users within gaming platforms.

Keep Software and Antivirus Programs Updated

Regularly update your gaming platform, antivirus software, and operating system. This will patch vulnerabilities and protect against known exploits. Cybersecurity is an ongoing process. Staying up to date is crucial in thwarting potential attacks.

Use a Virtual Private Network (VPN)

Consider using a Virtual Private Network (VPN) to encrypt your internet connection. This enhances your privacy. It also adds an extra layer of protection against potential DDoS attacks. As well as other malicious activities.

Need Help with Home Cybersecurity?

The gaming landscape continues to flourish. This emphasizes the need for heightened cybersecurity awareness. Many types of home devices need protection. We can help.

Don’t leave your personal or business data at risk. We can help you with affordable options for home cybersecurity. Give us a call today to schedule a chat.

—
Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

How Small Businesses Can Approach Workforce Technology Modernization

February 15, 2024 No Comments

Technology plays a pivotal role in driving efficiency, productivity, and competitiveness. For small businesses, workforce technology modernization is both an opportunity and a challenge.

Embracing modern technology can empower small businesses. It can help them thrive in a digital era. Yet many of them don’t keep up with modernization. For example, over 30% of small businesses haven’t upgraded systems in 4+ years.

Some of the reasons SMBs don’t upgrade their tech include:

  • Limited funding
  • Unsure how to modernize technology
  • Stuck in the “old way is fine” mentality

The benefits of upgrading technology are many. One study found the following. That 45% of businesses modernizing tech saw improved ROI for IT investments. Other important benefits include improved employee retention and decreased cybersecurity risk. Not to mention the productivity and time-saving advantages.

Is your small business looking to modernize its workforce technology? Here are some steps to get you started.

Assess Your Current Technology Landscape

The first step in any technology modernization initiative is to conduct an assessment. You need to fully understand your current technological infrastructure. Identify existing strengths and weaknesses. As well as outdated systems and areas where technology could enhance business processes. Understanding your starting point is crucial. It helps in developing a targeted and effective modernization strategy.

Align Technology Goals with Business Objectives

Technology should not be an isolated component. But rather, a strategic enabler aligned with your business goals. Clearly define how technology can support and enhance your business objectives. Whether it’s improving customer engagement. Or streamlining internal processes and expanding market reach. Ensure that your technology modernization efforts align with your overarching business vision.

Focus on Cloud Adoption

The cloud has emerged as a game-changer for businesses of all sizes. Embracing cloud technologies can offer small businesses several benefits. These include scalability, flexibility, and cost-effectiveness.

Consider migrating key applications and data to cloud platforms. This can enhance accessibility, collaboration, and data security. Cloud solutions can also simplify software updates and maintenance. This frees up resources for other strategic initiatives.

Invest in Collaborative Tools

Effective communication and collaboration are essential for small businesses. Invest in collaborative tools and platforms. These ease seamless interaction among team members, regardless of their physical location. Examples are video conferencing, project management, and document-sharing tools. These tools can enhance teamwork and productivity. This fosters a cohesive work environment even in remote or hybrid setups.

Look at Cybersecurity Measures

There is an increasing prevalence of cyber threats. So, cybersecurity should be a top priority for small businesses undergoing technology modernization. Put in place robust cybersecurity measures. Focus on protecting sensitive data and customer information. As well as your critical business assets.

Cybersecurity measures include:

  • Firewalls
  • Antivirus software
  • Regular security updates
  • Employee training
  • Threat identification & response

Embrace Mobile-Friendly Solutions

In a world where mobility is paramount, adopting mobile-friendly solutions is key. Ensure that you’ve optimized business applications and platforms for mobile use. This allows employees to work efficiently from various devices. This enhances flexibility. It also accommodates the evolving expectations of the workforce. Employees value the ability to work on the go.

Look at Remote Work Options

The global shift towards remote work has accelerated. Small businesses should prepare to embrace flexible work arrangements. Modernize your technology infrastructure to support remote work options. These provide employees with the tools and connectivity they need. As well as helping them maintain productivity outside of the traditional office environment.

Consider Automation for Efficiency

Automation can significantly improve operational efficiency for small businesses. Identify repetitive, time-consuming tasks. These can often be automated to streamline workflows. Look at things like customer service chatbots and automated invoicing systems. Embracing automation can free up valuable human resources. As well as reduce the risk of errors in routine tasks.

Provide Ongoing Training and Support

Introducing new technologies requires commitment. A commitment to ongoing training and support for your workforce. Ensure that employees have the necessary skills to leverage the new tools effectively. This may involve providing training sessions. As well as creating user-friendly guides. And offering a support system to address any issues that may arise during the transition.

Watch and Adapt to Evolving Technologies

Technology is a dynamic field. Staying ahead requires a commitment to watching and adapting to emerging trends. Regularly assess the technology landscape. Work with your IT provider. We’ll help you identify new solutions that could benefit your business. A proactive approach to staying current ensures your small business remains competitive.

Need Help Upgrading Your Workforce Technology?

Workforce technology modernization is not a one-size-fits-all endeavor. It’s a strategic journey that requires careful planning. As well as alignment with business objectives. By embracing these practical strategies, small businesses can leverage technology. And use it to enhance their operational capabilities. They also position themselves for sustained success in the digital age.

Need help with workforce technology modernization? Give us a call today to schedule a chat.

—
Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

Internal threats: A new angle to email security

February 13, 2024 No Comments

Internal threats: A new angle to email security

You know how important your email system is to your business. Not only is email your core communication tool, but also bears a lot of weight from the legal perspective and must be accessible at all times. You have a good email security system and also ensure your emails are always backed up, archived and stored safely. But what about keeping your email system safe from threats within your organization?

When it comes to email security, an oft-ignored, yet interesting angle to look into is–how to protect your email system from internal threats, like malicious intent of your own employees. There is the possibility that somebody who works for you could choose to corrupt your email system on purpose. You can avoid such instances from happening by constantly monitoring your employee’s IT behavior. You can do this by installing software programs that work to track employee access and activities related to access and sends alerts in case of unusual IT behavior. Examples of unusual IT behavior includes employees logging into work email at a time or day they are not expected to, sending attachments to email addresses that are outside of your organizational network, etc. Also invest in CCTV cameras and biometric access if you can. That will also serve as a deterrent to malicious employees.

Email is the most critical communication tool for your business, but it also has the potential to serve as an easy, backdoor entry for cybercriminals into your organization’s IT systems. When it comes to cybercrime, email is also one of the most commonly targeted elements. An email hack has the potential to translate into data leak, compromise sensitive vendor and client data leaving you vulnerable to lawsuits or install malware that can paralyze your business functions entirely.

If you don’t have the time to look into the security of your email system, consider seeking assistance from a MSP. They will be able to review your business requirement and suggest the right email security tool for you. They can also help you draft a sound IT policy if you don’t already have one and also conduct employee training and drills from the security perspective.